Title: Ticketing Operations Manager – LOVB Nebraska

FLSA Status: Exempt
Location: Omaha, NE
Salary Range: $50,000-$60,000 
Base pay will vary based on job-related knowledge, skills, and experience.

Job Summary
LOVB Nebraska is seeking a highly organized and detail-oriented Ticketing Operations Manager to oversee all ticketing systems, processes, and operational execution. This role will ensure the smooth functioning of ticketing platforms, inventory management, reporting, and event-day operations.

Working closely with the Director of Ticketing Sales and cross-functional teams, this individual will play a key role in building the operational foundation of the ticketing department in a startup environment. Additionally, this role will be responsible for managing ticketing data analytics and effectively communicating insights across departments to help inform decision-making, support strategic initiatives, and drive the overall growth of LOVB Nebraska.

●     Manage all ticketing systems, including Ticketmaster, Archtics, and CRM platforms.

●     Maintain ticket inventory, scaling, holds, and event builds across all venues.
●     Work closely with venues and their staff to ensure a seamless experience for customers.
●     Ensure accuracy and integrity of ticketing data, reporting, and system configurations.
●     Generate and distribute daily, weekly, and event-based sales and attendance reports.
●     Analyze ticketing data and trends to provide actionable insights, and communicate findings with internal departments to support strategic initiatives and organizational growth.
●     Support pricing and on-sale execution, including promotions, discounts, and special offers.
●     Coordinate with league partners and venues on ticketing system requirements and compliance.
●     Serve as the primary liaison for ticketing operations on event days, ensuring smooth execution.
●     Support internal teams with ticket allocations, fulfillment, and troubleshooting.
●     Take a leadership role in CRM implementation and data tracking to support fan engagement strategies.
●     Collaborate cross-functionally (marketing, partnerships, operations, and leadership) to ensure alignment and effective use of ticketing data across the organization.
●     Develop and document processes and best practices for ticketing operations in a startup environment.

Required Skills and Abilities
●     Strong technical knowledge of ticketing systems and CRM platforms.

●     Exceptional attention to detail and accuracy in data management.
●     Highly organized with the ability to manage multiple projects simultaneously.
●     Problem-solving mindset with the ability to troubleshoot system and operational issues.
●     Strong communication skills and ability to collaborate across departments.
●     Ability to adapt quickly in a fast-paced, evolving environment.
●     Discretion in handling sensitive and confidential information.

Education and Experience
●     Bachelor’s degree required.

●     3+ years of experience in ticketing operations, box office management, or related field.
●     Experience with Ticketmaster and Archtics required.
●     Experience supporting live events or sports organizations preferred.

Working Conditions
●     Primary work location is LOVB Nebraska headquarters in Omaha, NE.

●     Occasional travel for events or meetings.
●     Attendance at all home events is required.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.