The IRONMAN Group operates a global portfolio of events that includes the IRONMAN® Triathlon Series, the IRONMAN® 70.3® Triathlon Series, 5150™ Triathlon Series, the Rock ‘n’ Roll® Running Series, IRONKIDS®, World Triathlon Championship Series, Epic Series™ mountain bike races including the Absa Cape Epic®, road cycling events including Haute Route®, and other multisport races.
The IRONMAN Group is the largest operator of mass participation sports in the world and provides more than a million participants annually with the benefits of endurance sports through the company’s vast offerings. Since the inception of the iconic IRONMAN® brand and its first event in 1978, athletes have proven that ANYTHING IS POSSIBLE® by crossing finish lines around the world. Beginning as a single race, The IRONMAN Group has grown to become a global sensation with hundreds of events across 55+ countries. For more information about The IRONMAN Group visit: www.ironman.com.
At The IRONMAN Group, our mission is to celebrate the power of the human spirit, fulfill dreams and uplift communities by organizing world-class events and extraordinary athletic experiences, globally. We accomplish this through our amazing staff across the globe who are committed to our core values - Heart, Excellence, Ambition, Respect and Teamwork (HEART).
General Summary:
This position is primarily responsible for coordinating all operational elements for races in their region. They will work directly with the Regional Director to ensure successful operational delivery of events are up to the high standards expected for event production. They will oversee the Race Directors, Volunteer Directors and Race Staff producing each of the events. They will maintain financial responsibility for all event expenses, ensuring these remain within budgeted amounts.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned. They oversee operational delivery of all designated events in their area of North America, encompassing the various IRONMAN brands including side and ancillary events. They ensure events are operated in an effective, safe and consistent manner to IRONMAN’s standard level of excellence and day to day management of regional personnel.
P and L responsibility - Includes (but is not limited to) building, following and executing required regional event budgets in conjunction with the Regional Director and finance team. Position will work with North American functions (Global Partnerships, Marketing, Operations, Merchandise and Finance) to deliver agreed upon targets for event expenses on an annual basis. Position will ensure a culture of performance and cost discipline in all areas of fiscal management.
Event execution/portfolio Management -Execute all events within the portfolio to the highest standard. This includes but is not limited to following global systems and procedures, timelines, safety and budgetary responsibility and policies set forth in the Global IRONMAN Operations Compliance Manual (GIOC) or other global documentation. Serve as the key leader in the region at events and within event communities as required.
Day to day Office Management- Manage the day to day operations of the operations staff in the Region. Provide leadership, guidance and direction for all members of the team. Ensure employees are following all Corporate IRONMAN guidelines and that the office is operating in a clear, efficient and functional manner.
SUPERVISORY RESPONSIBILITIES AND ACCOUNTABILITY:
- The Operations Manager will lead all regional operations staff working closely with Regional Functional Leadership (Sales, Marketing, Finance, Merchandise, etc.) and closely with the Regional Director. Needs to ensure all regional functions are running properly.
- Maintain overall expense financial responsibility for his or her region and must ensure staff are executing against all cost targets. This will be through work with event Race Directors. This is done through regular updating of the Race Director Budgets as provided by the finance team.
- Responsible for coordination with the Regional Marketing Manager to make sure all event athlete communications including Athlete Guides and Final Runner Information are on track for region.
- Works with the Race Directors to manage key event relationships required to produce events in each community including but not limited to governmental officials, agencies at all levels, as well as key stakeholders for the events of the assigned region.
- Ensure all functional areas (Operations, Global Partnerships, Marketing, Merchandise) are all effectively working together to ensure world class event operations.
- Ensure business opportunities for the region are executed as planned.
- Provide additional leadership assistance as required.
- Schedules regular meetings with Race Director/Teams as an entire group.
- Host regular individual meetings with each Race Director.
- Ordering, confirming counts and accuracy for all non-retail orders. (Shirts, Medals, Bibs, etc).
- Working with creative team to ensure design accuracy on all items for each event.
- Set and manage timelines for Race Directors meetings and operational manual completion.
- Work with Race Directors to secure permits and approvals on all venues, agencies and municipalities
- Build MS Planners for each event and ensure use and accuracy of each.
- Work with Race Directors to create staff manuals for each event.
- Schedule 120, 90, 60 and 30-day out calls for all staff on each event.
- Work with partnerships on all activations for each event.
- Oversee the race week objectives and timelines.
- Ensure all Aid Stations orders are secured, and operational plans are approved and executed correctly.
- Secure COMMS personnel internally and approve all COMMS operational plans.
- Secure medical personnel for each event and approve all medical operational plans.
- Work with the local Volunteer Director for each event to ensure volunteer coverage for each position is thorough.
- Take care of post-race reporting.
- Ensure Race Director is inputting all invoice in a timely manner in the ReQlogic system for payment.
- Ensure the Volunteer Director for each race is fulfilling their responsibilities and securing appropriate number of volunteers.
Other duties to ensure all events are operated successfully
Requirements
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
- Analytical - Collects and researches data, uses intuition and experience to complement data; designs work flows and procedures.
- Design - Generates creative solutions, demonstrates attention to detail.
- Problem Solving - Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, works well in group problem solving situations, uses reason even when dealing with emotional topics.
- Project Management - Develops project plans, coordinates projects, communicates changes and progress, completes projects on time and budget.
- Technical Skills - Assesses own strengths and weaknesses, pursues training and development opportunities, strives to continuously build knowledge and skills, shares expertise with others.
- Customer Service - Manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, meets commitments.
- Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality, listens to others without interrupting, keeps emotions under control, remains open to others' ideas and tries new things.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, responds well to questions, demonstrates group presentation skills, participates in meetings.
- Written Communication - Writes clearly and informatively, edits work for spelling and grammar, varies writing style to meet needs, presents numerical data effectively, able to read and interpret written information.
- Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives, supports everyone's efforts to succeed.
- Visionary Leadership - Displays passion and optimism, inspires respect and trust, mobilizes others to fulfill the vision, provides vision and inspiration to peers and subordinates.
- Change Management - Develops workable implementation plans, communicates changes effectively, builds commitment and overcomes resistance, prepares and supports those affected by change, monitors transition and evaluates results.
- Leadership - Exhibits confidence in self and others, inspires and motivates others to perform well, effectively influences actions and opinions of others, accepts feedback from others, gives appropriate recognition to others.
- Managing People - Includes staff in planning, decision-making, facilitating and process improvement; makes him or herself available to staff.
- Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
- Business Acumen - Understands business implications of decisions, displays orientation to profitability, demonstrates knowledge of market and competition, aligns work with strategic goals.
- Cost Consciousness - Works within approved budget, develops and implements cost-saving measures, contributes to profits and revenue, conserves organizational resources.
- Diversity - Shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes a harassment-free environment, builds a diverse workforce.
- Ethics - Treats people with respect, keeps commitments, inspires the trust of others, works with integrity and ethically, upholds organizational values.
- Organizational Support - Follows policies and procedures, completes administrative tasks correctly and on time, supports organization's goals and values, benefits organization through outside activities, supports affirmative action and respects diversity.
- Strategic Thinking - Develops strategies to achieve organizational goals, understands organization's strengths & weaknesses, analyzes market and competition, identifies external threats and opportunities, adapts strategy to changing conditions.
- Judgment - Displays willingness to make decisions, exhibits sound and accurate judgment. supports and explains reasoning for decisions, includes appropriate people in decision-making process, makes timely decisions.
- Motivation - Sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, measures self against standard of excellence, takes calculated risks to accomplish goals.
- Planning/Organizing - Prioritizes and plans work activities, uses time efficiently, plans for additional resources. Sets goals and objectives; organizes or schedules other people and their tasks, develops realistic action plans.
- Professionalism - Approaches others in a tactful manner, reacts well under pressure; treats others with respect and consideration regardless of their status or position, accepts responsibility for own actions, follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality.
- Quantity - Meets productivity standards, completes work in timely manner, strives to increase productivity, works quickly.
- Safety and Security - Observes safety and security procedures, determines appropriate action beyond guidelines, reports potentially unsafe conditions, uses equipment and materials properly.
- Adaptability - Adapts to changes in the work environment, manages competing demands, changes approach or method to best fit the situation, able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality - Is consistently at work and on time, ensures work responsibilities are covered when absent, arrives at meetings and appointments on time.
- Dependability - Follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, commits to long hours of work when necessary to reach goals, completes tasks on time or notifies appropriate person with an alternate plan.
- Initiative - Volunteers readily, undertakes self-development activities, seeks increased responsibilities, takes independent actions and calculated risks, looks for and takes advantage of opportunities, asks for and offers help when needed.
- Innovation - Displays original thinking and creativity, meets challenges with resourcefulness, generates suggestions for improving work, develops innovative approaches and ideas, presents ideas and information in a manner that gets others' attention.
The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and are a reasonable representation of its activities.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
