Job Title: Central Reservations Agent

 Job Status: Seasonal
 
Job Summary:
Central Reservations is a fun and exciting way to join the ski industry and the Copper family. It is often the starting place for advancement in the resort and sales industry. Opportunities for a year-round position may be available, based on performance. Central Reservations is an upbeat energetic environment that provides opportunities to earn while still getting to play in the mountains. Enjoy a slope-side office environment while enjoying the perks of your complimentary Copper season pass. The Winter Reservations Agent should be eager to learn, experience and sell all that Copper and the surrounding areas have to offer.  

The Winter Reservations Agent should be enthusiastic about working in a fast-paced sales and customer service environment. The Agent sells in an inbound call center environment, earning a base wage plus commission. Strategic outbound sales and guest service calls are required. The role of the Winter Reservations Agent is to book resort services & lodging accommodation for our guests. The Winter Reservations Agent will attend comprehensive training to obtain a solid knowledge base of Copper Mountain’s resort services products. Lodging accommodations include several unit types on a short-term rental program including hotel rooms, condominiums and vacation homes. The responsibility of the Winter Reservations Agent is to match guest needs with the appropriate products, while setting clear and accurate expectations and ensuring reservations are free from error. The Agent is responsible for offering all available products such as ground transportation, tubing, lift tickets, rental equipment, ski/board lessons, pass products, and other products as needed.  

Excellent communication, attention to detail, customer service & sales skills, teamwork, and ability to work in an office environment are a must. This position requires the ability to have a flexible schedule, including weekends & holidays, and requires the ability to use multiple software applications at a time. Intermediate to advanced computer skills are necessary for all qualified candidates. Product, resort, sales, service and system application training will be provided to all hired employees. Enjoy an incentive-based structure with exciting rewards for top sales and accuracy, as well as the ability to earn as much as $8k in sales commissions over the winter season! Experience friendly competition within the work environment and be enthusiastic about our exciting sales culture.  

Seasonal employees may end their winter employment as early as late-March and as late as mid-April. A commission based end-of-season bonus will be given if the employee fulfills their winter commitment, as determined by their direct supervisor. Dependent on the employee’s performance and desire to stay longer, the employee may be considered for a year-round position.  

Copper Mountain, LLC is an affirmative action employer and that age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law, are not taken into account in any employment decision. We offer competitive benefits, employee housing, and a unique work atmosphere. All of our job opportunities are located at Copper Mountain Resort in Summit County, Colorado. 90 miles west of Denver, we are situated in the heart of Colorado's playground. All candidates must fill out an application to be considered for employment.
 
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