Position Profile: Customer Service and Ticket Sales Representative
Department: Ticketing
Reports to: Director, Ticketing and Customer Service
Status: Seasonal, Hourly (Beginning March 2026 through November 2026)

The Breeders’ Cup is looking for an energetic and self-motivated seasonal Customer Service and Ticket Sales Representative to assist the ticketing team. We are seeking a detail-oriented professional with exceptional multitasking and communication skills to assist with selling ticket packages in preparation for the 2026 Breeders' Cup World Championship taking place at Keeneland Racetrack in Lexington, Kentucky on October 30th and 31st. A successful candidate will have the ability to work in a team environment and effectively influence and communicate with patrons.

Responsibilities:

Ability to handle a heavy volume of outbound and inbound phone calls and emails
Execute sales calls to potential customers through cold calling, prospecting and referrals from current customers
Maintain a high level of customer service
Able to work in a fast paced and ever-changing environment
Handles payment transactions in an accurate, efficient and timely manner
Assist with any administrative ticket functions

Qualifications:

Experience with ticket sales and CRM platforms is beneficial
Experience working with Microsoft Office and Outlook
Excellent written and verbal communication skills
Excellent customer service and problem-solving skills
1-3 years of experience in sales and customer service

Breeders' Cup Limited