Location: Denver, Colorado (Hybrid: 1 day/week in-office required)
Department: Memberships
Reports to: Senior Director, Training & Education (T&E)
FLSA Status: Non-Exempt (Part-Time Temporary, 20 hours per week)
Duration: Temporary at-will position up to 12 months
Position Summary
The Membership Administration Co-Coordinator is a key operational support role within USA Rugby’s Memberships function. You will be responsible for delivering timely, accurate, and member-focused administrative support across several aspects of USA Rugby membership, with a strong emphasis on customer service, compliance, and system-based workflows.
Key Responsibilities
- Member Services: Respond to inquiries via phone, email, and HelpScout; provide guidance on membership policies and system use.
- Tours & Sanctioning: Process inbound/outbound tours, player clearances, and tournament sanctioning.
- Insurance Admin: Process accident insurance claims for College and Senior Club members.
- General Admin: Maintain accurate records and assist with data validation.
Qualifications & Experience
- Strong customer service orientation and high attention to detail.
- Comfortable working across multiple systems and platforms (e.g., Rugby Xplorer, HelpScout).
- Preferred: Experience in sports/non-profit administration or knowledge of U.S. rugby structures.
Compensation & Benefits (Colorado Disclosures)
Pay Range: The anticipated hourly rate for this position is $19.50 – $22.50 per hour.
Other Forms of Compensation: * This position is not eligible for bonuses or commissions.
Benefits Description: USA Rugby provides the following benefits for part-time employees in accordance with Colorado law:
- Paid Sick Leave: Accrual of 1 hour of paid sick leave for every 30 hours worked (up to 48 hours per year) per the Healthy Families and Workplaces Act (HFWA).
- FAMLI Coverage: Access to Colorado’s Paid Family and Medical Leave Insurance (FAMLI) program for qualifying life events (bonding, medical, or safety leave).
- Workers’ Compensation: Coverage for on-the-job injuries.
- Immediate vesting 401(k) option
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
