Title: Coordinator, Member Administration
Reports to: Director, Member Administration
Location: Remote (Pacific or Mountain Time Zone)
Status: Full-time / Non-Exempt
ABOUT US CLUB SOCCER:
A National Association member of the U.S. Soccer Federation, US Club Soccer fosters the growth and development of soccer clubs in order to create the best possible development environment for players of all ages. Anchored by Players First and its five pillars of Club Development, Coaching Development, Player Development, Parent Engagement & Education and Player Health & Safety, US Club Soccer offers registration, league- and cup-based competition platforms, player identification and a variety of other programming, resources and services.
WHAT YOU WILL BE DOING:
This Coordinator, Member Administration is part of the team responsible for the day-to-day servicing and execution of US Club Soccer’s registration and member administration processes. This person will work collaboratively with staff to provide exceptional service, address inquiries and requests in a timely matter, and contribute to the overall success of US Club Soccer.
Responsibilities include, but are not limited to:
- Coordinate, monitor and execute player and staff registration/eligibility requirement verifications and other member administration processes (ex: certificate of insurance requests, insurance claims, tournament sanctioning, new member applications, etc.) within and outside of US Club Soccer’s registration platform(s).
- Promptly triage, manage and thoroughly address member support inquiries via various mediums.
- Provide member administration support to applicable events and programs, and other departments.
- Execute the new member org application process, including intake, provisioning, onboarding and initial training.
- Assist with audits, reviews and other safeguarding, compliance, and member administration initiatives as warranted.
- Ensure knowledge management and appropriate documentation, and proactively identify areas of refinement or change.
Occasional evening/weekend work may be required, particularly during times of high volume.
THE SKILLS AND EXPERIENCE YOU NEED:
This position requires an individual who is proactive, of high integrity, and able to work cooperatively in a team environment while representing US Club Soccer in a professional manner. Additional qualifications are as follows:
- Bachelor’s degree from an accredited four-year institution, or equivalent previous work experience.
- Proficiency with applicable software, technology and online registration and related platforms.
- Highly refined abilities in time management, prioritization, and administration.
- Strong diligence, attention to detail and organizational skills.
- Clear and efficient communication skills, including competence in providing service virtually and with screensharing.
- Ability to manage multiple tasks simultaneously and independently and consistently produce high-quality output in an efficient manner.
- Ability to use discretion and handle sensitive information confidentially.
- Must have U.S. work authorization.
- Must pass background screening and complete SafeSport Training as a condition of employment.
APPLICATION PROCESS:
The position will remain open until filled.
This position is employed by C2S Acquisition, LLC/Wasserman for US Club Soccer.
