JOB DESCRIPTION
POSITION: Membership Service Representative
CLASSIFICATION: Part-time / seasonal
REPORTS TO: Director Member Services
LOCATION: Park City, UT
TRAVEL <5% travel
About Us:
U.S. Ski & Snowboard is the Olympic national governing body of skiing and snowboarding. At the organization, our mission is to champion competitive snowsports and develop U.S. champions by putting athletes first, chasing excellence, creating community and celebrating. We live to share the joy of our sports, grow the community of passionate ski and snowboard fans and inspire a nation as we pursue our goal to be the best team in the world. We are committed to fostering, cultivating and maintaining a culture of diversity, equity and inclusion by creating an environment in which diversity is valued, equity is striven for and inclusion is embraced.
SUMMARY / OBJECTIVE
The U.S. Ski & Snowboard Member Service division oversees the development and implementation of membership operations and customer service programs for U.S. Ski & Snowboard members and clubs. The division works under the Chief Financial Officer.
POSITION SUMMARY
Responsible for assisting in operations management of U.S. Ski & Snowboard’s member service department in customer service, data processing, inquiry management and basic membership information and benefit fulfillment.
COMPETENCIES & EXPERIENCE
- Customer service and data entry experience with strong attention to detail
- Possesses strong organizational skills
- Able to work toward goals and deadlines
- Experience with databases, Microsoft Office Suite and aptitude for learning new software programs
- Knowledge of Google doc/sheets
- Strong verbal and written communication skills for use in customer communications
- Strong work ethic and desire to be a part of a team
- Enjoys operational work in an office environment
Roles & Responsibilities:
Athlete Experience
· Assist in ensuring SafeSport and background screening compliance
· Participate in background screening compliance operations
· Aide team in international license operations including processing, activating, and creating FIS licenses
· Ensure all U.S. Ski & Snowboard elite team athletes are in good standing
Operational Excellence
· Provide knowledgeable customer service including incoming and outgoing calls and emails as assigned. Provide online chat support as needed
· Manage assigned tasks with accuracy and efficiency. Tasks include data entry as assigned
· Assist in international licensing operations including processing, activating and creating FIS licenses.
· Cross train on operational processes and functions to ensure consistency of department functions
· Fulfillment Coordination: Assist in the operations of programs to fulfill membership program benefits and inclusions.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Reporting Structure
The position reports directly to the Member Service Manager.
Physical Requirements of the Role
This job involves sitting, moving around a typical office and lifting less than 30 lbs. at a time. Job includes working weekends during peak season (October through March) and may occasionally include work on nights, holidays and on-call basis.
Schedule & Term
The position is a part-time position scheduled within the basic U.S. Ski & Snowboard workweek of 8 a.m. to 5 p.m. Monday through Friday. Weekends will be required during peak times of the season (October – March).
Compensation
The position is paid on an hourly basis, with starting pay based on experience.
Future
Those successful in the position may have the opportunity to seek other positions within the department and other areas of U.S. Ski & Snowboard.
U.S. SKI AND SNOWBOARD EEO STATEMENT
U.S. Ski & Snowboard is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. U.S. Ski & Snowboard's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment
