Company Overview

Position Summary

Key Responsibilities

• Serve as the senior HR leader for the organization and align people strategies with company growth plans, operating priorities, and culture goals.
• Partner with the executive team and business leaders to support workforce planning, organizational design, succession planning, and leadership development.
• Build scalable HR infrastructure, processes, and policies that can support both established operations and new franchise or business launches.
  
  

• Lead recruiting strategy for corporate, team, venue, marketing agency, and seasonal/event-based roles across multiple markets.
• Standardize job descriptions, hiring workflows, interview practices, and onboarding programs to improve quality of hire and speed to productivity.
• Support expansion hiring and launch readiness for new teams, facilities, and business units as the portfolio grows.
  
  

• Provide coaching and guidance to managers on performance management, investigations, corrective action, conflict resolution, and employee engagement.
• Promote a positive, inclusive, and high-accountability culture consistent with the company’s focus on fan experience, community engagement, and operational excellence.
• Design and administer performance review frameworks, manager training, and employee feedback processes.
  
  

•  Ensure compliance with federal, state, and local employment laws and regulations across multiple jurisdictions.
• Maintain and update employee handbooks, HR policies, job classifications, employment documentation, and recordkeeping practices.
• Partner with payroll, finance, benefits brokers, legal counsel, and operations leaders on wage and hour compliance, leave administration, workers’ compensation, unemployment claims, and employee safety matters.
  
  

•  Help develop competitive compensation structures, incentive programs, and benefits offerings that support attraction and retention across varied employee groups.
•  Oversee HR systems, employee data integrity, reporting, and metrics related to headcount, turnover, time-to-fill, and employee engagement.
•  Evaluate opportunities to improve HR technology, workflow automation, and service delivery across the organization.
  
  

• Collaborate closely with operations, finance, ticketing, revenue, marketing, hockey operations, and venue leaders to support business needs.
•  Travel to portfolio locations as needed to support site leadership, assess team needs, and ensure consistent execution of HR standards.
• Represent HR with professionalism, discretion, and sound judgment in a visible, service-oriented role.
  
  

Required Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Organizational Leadership, or a related field.
• 8+ years of progressive HR experience, including senior-level responsibility for employee relations, compliance, recruiting, and HR operations.
•  3+ years of people leadership and/or demonstrated experience leading HR programs across multiple departments or locations.
• Strong working knowledge of U.S. employment law, HR best practices, and multi-state compliance requirements.
•  Experience building policies, processes, and structure in a growing or evolving organization.
• Excellent communication, coaching, conflict-resolution, project-management, and change-management skills.
• High level of discretion with confidential employee and business information.
  
  

Preferred Qualifications

• HR leadership experience in sports, entertainment, hospitality, retail, venue management, live events, or another multi-site service environment.
•  Experience supporting seasonal staffing models, expansion launches, or distributed field operations.
• Professional HR certification such as SHRM-SCP, SHRM-CP, SPHR, or PHR.
• Master’s degree in Human Resources, Business, or a related discipline.
• Familiarity with HRIS, applicant tracking systems, payroll coordination, and people analytics reporting.
  
  

Core Competencies

• Strategic thinking paired with operational follow-through
• Executive presence and trusted business partnership
• Relationship building across diverse teams and markets
• Strong judgment, ethics, and problem-solving capability
• Adaptability in fast-changing, entrepreneurial environments
• Commitment to service, culture, and employee experience

Work Environment and Schedule

• This role is expected to be based primarily in Jacksonville, Florida, with regular collaboration across portfolio properties and business units in other markets.
• Availability for evenings, weekends, and event-related support may be required based on business needs.
• Travel is expected to support team launches, leadership meetings, investigations, training, and on-site partnership with operating leaders.
• This role is performed primarily in an office and computer‑based environment. Approximately 75% of the work is sedentary, involving prolonged periods of sitting and working at a computer screen.
• The role also requires regular interaction with employees, managers, and leaders across multiple locations. As such, occasional travel is expected, which may involve extended periods of walking, standing, or sitting during site visits, events, meetings, training sessions, or investigations.
• The HR Director must be able to communicate effectively, review written and electronic documents, participate in meetings, and navigate a variety of workplace environments, including corporate offices, sports venues, and operational facilities.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Confidentiality & Ethics

• This role requires access to highly confidential employee and business information. The HR Director is expected to exercise sound judgment, discretion, and professionalism at all times and to adhere to the Company’s confidentiality, ethics, and data protection standards.
• Zawyer Sports & Entertainment is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
• We believe diversity, equity, and inclusion strengthen our organization and enhance our ability to serve our teams, partners, and communities.
• Employment with Zawyer Sports & Entertainment is at‑will, meaning that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law. Nothing in this job description creates a contract, expressed or implied, for continued employment.