UPSHOT Baltimore
Internship Program - Sales, Events, Operations, Merchandise
UPSHOT Baltimore - Intern
Baltimore · MD
Sales · Operations · Unpaid Internship
0
3
hours ago
Interns will gain hands-on experience in the professional sports industry by supporting multiple departments, including Sales, Event Operations, and Merchandise. This internship is designed to provide exposure to the daily operations of a professional sports organization while developing skills in customer service, event execution, ticket sales, retail operations, and fan engagement.
The ideal candidate is energetic, organized, customer-focused, and eager to learn in a fast-paced, team-oriented environment. Interns should be prepared to work flexible hours, including evenings, weekends, and holidays based on the game and event schedule.
Timeline:
Timeline:
- Internship program will run from mid-September 2026 – April 2027
Essential Responsibilities:
Sales
- Assist the Ticket Sales and Service team with lead generation, outbound calls, and customer follow-up.
- Support season ticket member, group sales, and premium hospitality initiatives.
- Participate in fan engagement and sales initiatives at community events.
Event Operations
- Assist with planning, coordinating, and executing home games, community events, and special events.
- Help with event setup, breakdown, and logistics.
- Support event staff and ensure operational readiness before, during, and after events.
Operations
- Support daily front office and arena operations.
- Help maintain storage areas, equipment, and event supplies.
- Complete administrative projects and other operational duties as assigned.
Merchandise & Retail
- Assist with retail operations and merchandise sales.
- Help stock merchandise locations and maintain visual merchandising standards.
- Process inventory shipments, organize stockrooms, and assist with inventory counts.
- Fulfill online merchandise orders and assist with shipping.
- Provide outstanding customer service to fans in the team store.
Qualifications
- Students or recent graduates using the internship for college credits
- Strong interest in pursuing a career in professional sports.
- Excellent communication and interpersonal skills.
- Strong organizational skills with attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Positive attitude with a willingness to learn.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Ability to work evenings, weekends, holidays, and flexible hours.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Job Questions:
Do you live in the Baltimore area?
Are you available to work nights, weekends, and holidays?
Will this internship be used for school credit? If so, how many hours needed?
