The Retail Store Manager is responsible for the daily operations of the Savannah Ghost Pirates' team store, delivering a top-tier fan experience through outstanding customer service, engaging visual merchandising, and well-maintained inventory. This role leads a team of retail associates and works closely with the merchandise management team to implement promotions, loyalty programs, and new product strategies that reflect the team’s brand.

Responsibilities

· Provide managerial oversight for all operational functions within the retail store including reaching sales goals, training staff and implementing processes and procedures to ensure exceptional store performance and fan engagement

· Oversee store operations including opening/closing procedures, cash handling, and POS systems

· Deliver and uphold a high standard of customer service that reflects the energy and excitement of the Ghost Pirates brand

· Establish and maintain effective relationships with customers by ensuring exceptional associate engagement and service levels

· Communicate goals and expectations clearly to ensure consistency among staff

· Displays leadership by exemplifying excellent customer service and creating a positive atmosphere for both guests and staff

· Monitor inventory levels, manage restocking, and communicate needs to the inventory team

· Collaborate with the merchandise management team on executing in-store promotions, loyalty programs, and seasonal product releases and promotions

· Develop and maintain visually compelling merchandise displays in alignment with brand standards

· Maintain cleanliness and organization throughout the store to ensure a safe, welcoming shopping environment

· Ensure scheduled staff hours are within projected guidelines

· Provide feedback and insights on customer trends to aid in product development and buying decisions

· Assist on game day operations and special events as needed

Qualifications

· Bachelor’s degree in a related field or equivalent experience with 1-3 years of management experience in retail operations

· Experience working in sports retail preferred

· Ability to multitask on simultaneous projects with varying deadlines

· Strong organizational skills and attention to detail

· Excellent communication and teamwork skills

· Experience working with retail POS systems

· Strong working knowledge of basic PC applications (Microsoft Word, Excel, Outlook, etc.)

· Ability to work a flexible schedule including, nights, weekends and holidays

· Ability to work for long periods of time while standing and lift up to 50 pounds

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.