SUMMARY
The Director of Team Operations serves as the primary support and second-in-command to the Executive Vice President and Zaywer Sports Executive Team. This role plays a critical part in the successful day-to-day operation of Savannah’s sports properties, ensuring strong organizational performance, operational efficiency, and community connection across both the Ghost Pirates and Savannah Steel and their subsequent properties.
Team Performance, Revenue & Sales
- Oversee performance goals across all team programming, including game operations, community events, youth initiatives, and fan engagement.
- Manage city-level budgets, revenue tracking, league planning, and cash flow for both franchises.
- Produce monthly, quarterly, and annual budget reviews, forecasts, and performance summaries.
- Maintain profit margins and ensure financial discipline across departments.
- Partner with corporate sales and sponsorship teams to ensure growth expectations are met and revenue targets are achieved.
Office Leadership & Staff Management
- Lead and support full-time staff recruitment, hiring, onboarding, and training.
- Build and maintain a positive, high-performance office culture aligned with Zawyer Sports values.
- Guide team performance management, evaluations, coaching, and corrective action when needed.
- Oversee office scheduling, staffing plans, and vacation management.
- Maintain strong internal communication across all levels—front office, game operations, part-time, and youth/community staff.
- Collaborate with HR to manage intern pipelines and ensure meaningful projects and development opportunities.
- Ensure new company processes, procedures, and standards are successfully rolled out and adopted.
Operational Excellence & Brand Standards
- Ensure all Savannah operations uphold Zawyer Sports quality standards—branding, customer experience, game presentation, and community integration.
- Support market-wide event planning, sponsorship activations, media opportunities, and major team initiatives.
- Track and analyze performance metrics across programs, fan experiences, and events; create evaluation tools for continuous improvement.
- Serve as a key escalation point for customer experience issues, resolving problems quickly and preventing future recurrences.
- Proactively identify operational challenges and implement solutions before they impact performance or guest experience.
Community, Facility & Partnership Management
- Support relationships with community partners, youth organizations, schools, nonprofits, and civic groups.
- Maintain strong partnerships with all facilities, arenas, practice venues, bars, and local vendors.
- Assist in identifying and developing new partnership opportunities across Savannah and the Lowcountry region.
- Ensure partner information, contacts, and agreements are up-to-date and well-documented.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
