This position is centered around delivering exceptional service to Charlotte Checkers and Charlotte Crown season ticket holders (STHs) — managing communication, resolving account needs, and building long-term relationships that drive renewals and referrals. The role also supports broader fan engagement and game day execution, with an emphasis on creating a seamless, high-touch experience that reinforces STH value and loyalty throughout the season.

•      Serve as a primary point of contact for season ticket holders — promptly and professionally handling calls, emails, and texts related to account questions, requests, and concerns

•      Support the VP of Ticket Sales with day-to-day STH account management, order fulfillment, and issue resolution

•      Coordinate all season ticket holder communications, including mass email and text campaigns, renewal reminders, Text to Win contests, and game day/parking information

•      Plan and help execute exclusive STH events, appreciation initiatives, and experiences designed to enhance perceived value and strengthen retention

•      Sell new full and partial season ticket plans, delivering account management and customer care at the highest standard

•      Conduct proactive outreach and check-ins with STHs to gather feedback, identify at-risk accounts, and surface opportunities to deepen engagement

•      Support assessments and surveys to capture STH feedback and help implement improvements based on findings

•      Ensure exceptional, STH-first game day experiences, including seamless fulfillment of season ticket package items and benefits

•      Lead and mentor game night staff/interns to ensure efficient, consistent execution of package distribution and STH-related arena setup

•      Handle single-game ticket sales and general fan servicing as needed, without detracting from STH priority service

•      Collaborate with the creative team on communications (email, graphics, video) that reinforce STH benefits and drive renewal-focused engagement

•      Support promotional and theme night package initiatives, with a focus on converting attendees into season or partial plan holders

•      Stay current on best practices in ticket servicing, CRM communication, and season ticket holder retention strategy

•      Strong, confident communication skills, including clear and effective writing

•      Highly motivated with excellent attention to detail and follow-through on account-level details

•      A service-first mindset with the ability to build lasting relationships with ticket holders

•      Ability to work irregular/extended hours, including nights, weekends, and holidays as needed