The Role
The Technology Department is responsible for the operation and support of all IT systems within the company. The IT Support Engineer plays a critical role by directly supporting all team members, providing timely and quality desktop hardware, software, and mobile device troubleshooting, employing a high degree of customer service, technical expertise, and responsiveness. This position requires a strong work ethic and the ability to work well while prioritizing multiple requests. The support engineer is part of a global team with a vested interest in providing excellent support.
What You'll Do:
Monitor Helpdesk system for inbound issues & ensure all issues are logged and documented
Provide thoughtful end user computing support for diverse business units and different locations
Maintain a flexible approach to work schedule with early starts, late finishes and working weekends as rotating patterns, subject to business requirements
Adherence to and enforcement of all information security protocols
Perform preliminary server administration and manage the network connectivity
Help champion, deploy, and support new technologies to address business needs
Demonstrate excellent communication skills, integrate well at all levels and be able to work independently
A strong ability to remain focused with a professional and flexible attitude while multi- tasking
Always maintain complete confidentiality and discretion.
You Have These:
Previous experience in a level one IT support role
Administer, maintain, and support Microsoft Office productivity suite
Microsoft Azure Active Directory & Microsoft O365 Admin, including user account administration
Remote access and VPN Configuration and Administration
Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms
Enterprise Level AV Administration and Support
Set up and support mobile devices and desktop telecommunications
Working Conditions:
Fixed Term Contract until March 2026 - West London, Chiswick Park
Mon-Fri - onsite, 9am-5pm
