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  • Service and Retention Consultant – University of Maryland - The Aspire Group

Service and Retention Consultant – University of Maryland - The Aspire Group

The Aspire Group
College Park, MD
Ticket Sales and Services: Client Relations/Customer Service

Service and Retention Consultant – University of Maryland - The Aspire Group 

Location: College Park, MD

Reports To:  Director, Ticket Sales and Service

Visit www.theaspiregroupinc.com for more information.

Who We Are & What We Are About: Recently recognized by Forbes as one of the Top 10 Best Places to Work in Sports, The Aspire Group is a global sport and entertainment marketing firm that created the outsourced Ticket Marketing, Sales and Service niche, revolutionizing the world of sport and in particular United States Intercollegiate Athletics. As industry leaders, we strive to create the best practices of tomorrow that we call “Next-Practices” within our strategic consulting and research, ticketing, marketing and revenue enhancement, and sports investment optimization capabilities. The implementation of “Next Practices” and the Raise Your Game Executive Development Program raises industry standards through outstanding training, development, and coaching. We produce industry leaders, excellent employees, and winning teams that are dedicated to developing long-term relationships, providing strategic expertise and resources that will take our client partners to the next level. 

Maryland Athletics and The Aspire Group have formed a relationship to develop a world-class ticket sales team in College Park, MD.  Maryland Athletics has employed the services of The Aspire Group because it combines progressive strategies and distinguished execution. Led by expert professionals that stand at the top of the ticket sales and customer service industry, Maryland Athletics and its fans will benefit from the commitment to integrity and the superior customer service that The Aspire Group brings to every client.    Maryland Athletics and The Aspire Group encourage and value a diverse work force and both are equal opportunity employers.

Raise Your Game Executive Development Program: At The Aspire Group, commitment to our clients is matched by an equal commitment to our staff. The Raise Your Game Executive Development Program is a 36 month development cycle designed to accelerate Aspire’s Sales Consultants into management positions. The Aspire Group provides career growth opportunities by preparing staff with a foundation in Ticket Marketing, Sales and Service, Sales Management, Sport Business Management and Life Skills. The Raise Your Game Executive Development Program is recognized as one of the most progressive management training program in the sport industry.

Position Overview: The Aspire Group seeks a positive and passionate individual that is committed to becoming a sports sales industry leader.  Service and Retention Consultant’s revenue will be generated primarily via outbound phone calls. These calls will be supplemented with email marketing. Day to day leadership and mentoring of this career growth oriented sports sales development program will be provided by the Ticket Sales and Service Leadership Team. Service Consultants will receive the tools, programs and systems necessary for them to "BE GREAT."

Duties include but are not limited to acting as the primary liaison between our current client base and Maryland Athletics.  Service and Retention Consultants will also be responsible for renewing and growing all season ticket accounts and generating new business through upselling, cross selling, and referrals. 

Additional duties include: performing outbound calls, handling all forms of inbound communication and being able to address and answer all questions, comments or concerns, conducting onsite and offsite appointments, and attending additional season ticket member events for all ticketed Maryland Athletics Sporting events.

This position will renew and sell ticketed sports including, but not limited to, Football and Men’s Basketball.

Duties and Responsibilities:

  • Service all existing season ticket members
  • Meet or exceed weekly, monthly, and yearly sales goals while exceeding client expectations in value and service
  • Facilitate season ticket member upgrades and additional seat requests
  • Grow sales significantly each week by attracting new business leads
  • Maintain computerized records of all prospects and season ticket members within ticketing database.
  • Work home games and season ticket member events, performing various ticket sales and service duties throughout the game
  • Set and execute out of office and arena tour appointments to grow relationships and revenue within the current fan base
  • Contact area businesses and individuals via phone and networking events to sell season tickets, corporate, partial plans, and group ticket plans.
  • Make 80 outbound calls daily
  • Contribute and assist in building out a world class program
  • Additional responsibilities as assigned by Supervisor

Qualifications & Requirements:

  • Bachelor’s degree in Sport Management or related field
  • Minimum 1 year professional or collegiate sports sales experience
  • Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented
  • Previous customer service or retail sales experience; display a genuine desire to help people
  • Excellent communication, presentation and listening skills
  • Professional image and demeanor
  • Ability to work well with others and comfortable taking initiative
·         Paciolan Spectra software experience is a plus


Compensation: Competitive Base Salary, with the opportunity to earn commission on meeting or exceeding ticket sales goals.  Competitive benefits package including medical, dental, vision, other voluntary health benefits and 401k with matching program.  

The Aspire Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, color, sex, gender, sexual orientation, religion, creed, national origin, marital status, citizenship status, or age.  

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