Sales and Service Consultant – USA Hockey Arena - The Aspire Group (Plymouth · MI)

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Sports Jobs in Plymouth · MI
Ticket Sales and Services: Ticket Sales
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Job Title:  
Consultant, Sales and Service           
Reports To: 
Director, Sales and Service
The Aspire Group
USA Hockey Arena
Plymouth, MI 48170
Expiration Date:  05/28/2021
Who We Are & What We Are About:
Aspire is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. Our human capital is our most valuable asset, and we embrace and encourage our employees’ differences.

Recently recognized by Forbes as one of the Top 10 Best Places to Work in Sports, The Aspire Group is a global sport and entertainment marketing firm that created the outsourced Ticket Marketing, Sales and Service niche, revolutionizing the world of sport. As industry leaders, we strive to create the best practices of tomorrow that we call “Next-Practices” within our strategic consulting and research; ticketing, marketing and revenue enhancement; and sports investment optimization capabilities. The implementation of “Next Practices” and the Raise Your Game Executive Development Program raises industry standards through outstanding training, development, and coaching. We produce industry leaders, excellent employees, and winning teams that are dedicated to developing long-term relationships, providing strategic expertise and resources that will take our partners to the next level. For more information, please visit our website at 

Raise Your Game Executive Development Program: 
At The Aspire Group, commitment to our clients is matched by an equal commitment to our staff. The Raise Your Game Executive Development Program is a 36-month development cycle designed to accelerate Aspire’s Sales and Service Consultants into management positions. The Aspire Group provides career growth opportunities by preparing staff with a foundation in Ticket Marketing, Sales and Service, Sales Management, Sport Business Management and Life Skills. The Raise Your Game Executive Development Program is recognized as one of the most progressive management training program in the sport industry.

 USA Hockey and The Aspire Group have formed a relationship to develop a world-class ticket sales team in Plymouth, MI to provide first class sales and customer service at USA Hockey Arena.  USA Hockey has employed the services of The Aspire Group because it combines progressive strategies and distinguished execution. Led by expert professionals that stand at the top of the ticket sales and customer service industry, USA Hockey and its fans will benefit from the commitment to integrity, the most professional ticket sales operation globally and the superior customer service that The Aspire Group brings to every partner.  USA Hockey and The Aspire Group encourage and value a diverse work force and both are equal opportunity employers.

Position Overview:
USA Hockey and The Aspire Group seek a teachable, positive and passionate individual who is committed to becoming a sports sales industry leader.  The associate should be passionate about and committed to preserving a culture that encourages, supports, and celebrates the diverse voices of our employees. 

Sales and Service Consultant’s revenue will be generated primarily from outbound phone calls. These calls will be supplemented with email marketing, face-to-face presentations and in-arena/stadium tours. Day-to-day leadership and mentoring of this position will be provided by the Aspire Leadership.  Sales and Service Consultants will receive the tools, programs, and systems necessary to "BE GREAT."

Inventory available for sale from USA Hockey is full menu: season tickets, group tickets, suites, flex ticket packages, single-game tickets and renewals.

Essential Duties & Responsibilities: 
  • Primarily performs outbound calls for USA Hockey.  
  • Meets or exceeds weekly and monthly sales goals while exceeding client expectations in value and customer service.
  • Grows sales significantly each week by attracting additional business leads.
  • Maintains computerized records of all prospects and customers within Ticketing/ CRM database.
  • Works home games and events, performing various ticket sales and service duties as assigned and agreed upon with Leadership.
  • Contacts area businesses and individuals via phone, in-person appointments, and networking events to sell season tickets, suites, partial plans, and group ticket plans.
  • Makes 80-100 outbound calls daily.
  • Performs additional responsibilities as assigned by Leadership.

Qualifications & Requirements:
  • Desire to start and grow a career in the sports ticket sales industry. 
  • Proficient in Microsoft Suite (i.e. Microsoft Word, Excel, Outlook, etc.) and detail-oriented.
  • Previous customer service or retail sales experience; displays a genuine desire to help people.
  • AXS ticketing software experience is a plus, but not required.
  • Excellent communication, presentation, and listening skills. 
  • Ability to consistently present a professional image and demeanor. 
  • Ability to encourage collaboration, flexibility, equity and inclusion that enables colleagues to contribute to their full potential, feel valued, and supported.
  • Ability to work well with others and comfortable taking initiative.
  • Preferred candidates will have at least 1 year sports ticket sales experience.

Competitive base salary with the opportunity to earn commission upon meeting or exceeding ticket sales goals.  Comprehensive benefits package including medical, dental, vision, other voluntary health benefits and 401k. Excellent paid time off program.
The Aspire Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, color, sex, gender, sexual orientation, religion, creed, national origin, marital status, citizenship status or age.