Director, Ticket Sales & Service - USA Hockey Arena with The Aspire Group in Plymouth, MI

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Ticket Sales and Services: Ticket Sales Management
Job Title:  Director, Ticket Sales and Service – USA Hockey
Reports To:  VP, FRMC
Location:  USA Hockey Arena - Plymouth, MI
Expiration Date:  6/30/19
Who We Are & What We Are About: Recently recognized by Forbes as one of the Top 10 Best Places to Work in Sports, The Aspire Group is a global sport and entertainment marketing firm that created the outsourced Ticket Marketing, Sales and Service niche, revolutionizing the world of sport.  As industry leaders, we strive to create the best practices of tomorrow that we call “Next-Practices” within our strategic consulting and research; ticketing, marketing and revenue enhancement; and sports investment optimization capabilities. The implementation of “Next Practices” and the Raise Your Game Executive Development Program raises industry standards through outstanding training, development, and coaching. We produce industry leaders, excellent employees, and winning teams that are dedicated to developing long-term relationships, providing strategic expertise and resources that will take our partners to the next level. For more information, please visit our website at .
Raise Your Game Executive Development Program: At The Aspire Group, commitment to our clients is matched by an equal commitment to our staff. The Raise Your Game Executive Development Program is a 36-month development cycle designed to accelerate Aspire’s Sales and Service Consultants into management positions. The Aspire Group provides career growth opportunities by preparing staff with a foundation in Ticket Marketing, Sales and Service, Sales Management, Sport Business Management and Life Skills. The Raise Your Game Executive Development Program is recognized as one of the most progressive management training programs in the sport industry.
Partnership: USA Hockey and The Aspire Group have formed a relationship to develop a world-class ticket sales team in Plymouth, MI to provide first-class sales and customer service at USA Hockey Arena.  USA Hockey has employed the services of The Aspire Group because it combines progressive strategies and distinguished execution. Led by expert professionals that stand at the top of the ticket sales and customer service industry, USA Hockey and its fans will benefit from the commitment to integrity, the most professional ticket sales operation globally and the superior customer service that The Aspire Group brings to every partner.  USA Hockey and The Aspire Group encourage and value a diverse work force and both are equal opportunity employers.
Position Overview:  The Manager of Ticket Sales and Service should have a track record of success in ticket sales, leading a Ticket Sales and Service team as well as a managing ticket and box office operations.
USA Hockey Arena ticket inventory which is available for sale includes, but is not limited to:
1. Season Tickets
2. Group Tickets
3. Mini Plans
4. Individual Game Tickets
5. Other ticket packages for special events at USA Hockey Arena
Duties and Responsibilities:
• Act as a liaison for The Aspire Group and USA Hockey. Work to develop, present and communicate ticket sales strategies, procedures and processes.
• Oversight for: Sales, Service and Ticket Operations.
• Develop and execute approved Annual Business and Sales Plan and Operating Budget.
• Lead, motivate, develop, coach and retain sales and service team for future succession and opportunity within the organization, and The Aspire Group globally.
• Run day-to-day operations of the new Fan Relationship Management Center profitably while exceeding client expectations in revenue generation and customer service.
• Create and implement ticket office policies and procedures following audit and regulatory guidelines.  These procedures include setting ticket prices, administering comp ticket programs, reconciling game day events, depositing ticket revenue and building the facility manifest.
• Supervise and maintain detailed financial reporting for ticket sales and income for the Ticket Office.  This includes designing and implementing of reporting standards and establishing employee guidelines for accountability of funds. 
• Director will also be responsible for personal sales and season ticket retention goals.
• Monitor, manage and evaluate sales staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals and follow up with sales staff with appropriate feedback and direction for development. Responsible for season ticket renewal goals for customer service team.
• Identify, explore and research new sales opportunities to include season ticket and group sales target markets.
• Ongoing development of New Ticket Sales program in the following areas: season ticket, new business generation, sales leadership, development of sales strategies, sales training, development of best sales practices and results tracking and reporting.
• Track and report daily, weekly and monthly sales figures and relevant accountability reports.
• Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions and programs.
• Oversee and develop season ticket retention and renewal program, with special attention to new season ticket and high-risk accounts.
• Leads in the development of ticket marketing, promotions, ticket pricing, sales strategies and community ticket/ sampling programs, etc.
• Other responsibilities as assigned.
Education and Experience:
• Possess a degree in relevant field, a minimum of 2 years of sports ticket sales and service experience with at least 1 year in Inside Sales/Ticketing Management preferred.
• Experience with AXS ticketing preferred.
• Must be able to communicate equally well with executives, staff and fans at all levels and be comfortable in a very close supervisory and intense training environment.
• Excellent leadership, communication, presentation and motivational skills.
• Excellent organizational abilities to manage multiple tasks with minimal supervision in a fast-paced environment.
• Ability to work evenings, weekend and/or holidays as required.
Compensation: Competitive Base Salary, with the opportunity to earn commission by meeting or exceeding ticket sales goals.  Competitive benefits package including medical, dental, vision, other voluntary health benefits and 401k with matching program. 
The Aspire Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, color, sex, gender, sexual orientation, religion, creed, national origin, marital status, citizenship status or age.   

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