In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Position: Ticket Operations Assistant
Department: Ticket Operations
Reporting Relationship: Reports to the Ticket Operations Manager
Status: Full-Time (Non-Exempt)
About Charlotte FC
Charlotte Football Club is the Major League Soccer Club in the Carolinas. The Club’s mission is to be a unifying force that is bigger than one city and encourage a sense of belonging through a progressive, collective, and ambitious approach that guides efforts on and off the pitch. CLTFC is committed to driving growth through the sport and community outreach. Charlotte FC is owned by David Tepper and is a part of Tepper Sports & Entertainment, which also includes Bank of America Stadium and the Carolina Panthers. For more information, visit
CharlotteFootballClub.com.
Position Summary
The Ticket Operations Assistant position provides support in all ticket operations-related duties for the Charlotte FC franchise. Primary responsibilities include but are not limited to event and price code creation, preparing financial reports, providing a high level of customer service, and providing support for all other functions of the Ticket Office, including Carolina Panthers games and other Bank of America Stadium events.
Primary Responsibilities:
- Assist with building all Charlotte FC events in the ticket system. This includes creating all manifests, building prices and oversee deposit accounts.
- Assist in all Charlotte FC season, group and single match ticket distribution.
- Assist in the processing and establishment of season, group and single match accounts. This is done through new sales, transfers, mergers and upgrades.
- Creation and maintenance of payment plan for season tickets.
- Assist in creating a positive work environment within the Ticket Office, as well as a good rapport among other departments.
- Assist in the management of inventory of accessible seating for patrons with disabilities and compliance with ADA regulations.
- Assist in the creation of the online sales process for season, group and single game sales.
- Act as a point of contact for the Ticket Office on match day.
- Assist in overseeing all game day customer service ticket issues, including lost, stolen, and counterfeit tickets.
- Other duties as assigned.
Minimum Qualifications
- Bachelor’s degree required in Business, Sports Management, or related field.
- At least 1 year of Ticket Operations experience
- Must be flexible and available to work evenings and/or weekends, nights, and holidays
- Must pass pre-employment screens
Essential Functions
- Excellent organizational skills and attention to detail
- Strong verbal and written communication skills with a focus on motivating and innovating
- Works well under pressure while maintaining a positive attitude
- Must be a team player, reliable, and dependable
- Ability to make sound decisions with integrity and accountability, while working in a fast-paced, high-demand, and sometimes strenuous environment
- Must maintain complete confidentiality of privileged, and/or sensitive information
- Must, at all times, display the character and values of the Tepper Sports & Entertainment brand
- Must be able to multi-task while managing time successfully
Physical Requirements
- Sitting at desk and computer for long periods of time
- Standing for extended periods of time
- Must be able to lift 15 pounds at a time
Work Environment
This job operates in a professional office environment. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
