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Position: Ticket Operations & Services Intern
Department: Ticket Operations
Duration: June 2024 – May 2025
Status: Intern (Non-Exempt)
Position Summary
This position will support the Ticket Operations and Ticket Services departments with day-to-day tasks, including administrative duties such as answering phones, walk up windows, interacting with other departments, and overall contributing to the organization’s function. The position will comprehensively overview all Ticket Operations/Services areas.
Primary Responsibilities
- Provide support to all areas of the Ticketing Department, including Ticket Operations, Ticket Services, Suites, Hospitality, & Sales.
- Work at all Carolina Panthers, Bank of America Stadium special events and PSL Owner events.
- Gain familiarity with and utilize the Ticketmaster system, including Archtics, TM Host, TM1, and Account Manager.
- Become knowledgeable with Ticketmaster’s presence entrance system and it’s scanners.
- Develop an understanding of customer accounts, billing, money flow, deadlines, ticket printing, and ticket distribution.
- Other duties as assigned.
Minimum Qualifications
- Bachelor’s degree required.
- Proficient in Microsoft Word and Excel.
- Must be able to handle confidential, privileged, and/or sensitive information carefully and with sensitivity.
- Must be detail-oriented and able to multitask while managing time successfully.
- Must be flexible to work evenings and/or weekends.
- Good organizational and communication skills.
- Works well under pressure while maintaining a positive attitude.
- Must be willing to accept and embrace tasks as they are assigned.
- Must be dependable, accountable, and trustworthy.
- Work well in a team environment.
- Strong customer service skills.
- Courteous and professional.
- Must pass pre-employment screens.
Physical Requirements
- Standing for extended periods of time.
- Walking throughout the stadium, which may include stairs.
- Lift at least 30 pounds.
Work Environment
This job operates mostly in an office environment and outside a stadium facility, which may include inclement weather conditions.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
