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Position: Account Executive - Ticket Sales – Panthers
Department: Ticket Sales
Reporting Relationship: Reports to the Director - Ticket Sales
Status: Full-Time (Exempt)
Job Summary:
The Account Executive, Ticket Sales, is primarily responsible for selling personal seat licenses (PSLs) and group sales inventory throughout Bank of America Stadium for the Carolina Panthers. We are seeking a highly motivated, enthusiastic seller who is looking to start a career in professional sports & entertainment.
Primary Responsibilities:
- Prospect, set appointments, execute face-to-face sales presentations, and close sales.
- Conduct sales appointments both in the sales center and throughout the Charlotte area.
- Sell a variety of ticketing products including:
- PSLs and Season Tickets via outbound calls, emails, texts, and large account promotions.
- Silver Club Level PSLs and Season Tickets.
- Upgrades for current PSL Owners.
- Single Game and Group Tickets.
- Suite Club Memberships, Single Game Luxury Suites, Corporate Hospitality Packages, and Long-Term Luxury Suites.
- Represent the organization at promotional events, charity functions, and speaking engagements.
- Assist in planning and executing game day activities and special events (e.g., Select-A-Seat, FanFest, Chalk Talk).
- Support department goals and objectives, including budgets and revenue targets.
- Provide statistical data and reporting to the Sales Manager.
- Oversee text platform communications (inbound and outbound).
- Collaborate with other departments to ensure organizational success.
- Perform additional duties as assigned by leadership.
Additional Responsibilities:
- Deliver exceptional customer service through relationship building, account management, and proactive communication.
- Coordinate with Premium Service, Ticket Operations, and Ticket Service Representatives to maintain accurate account records.
- Implement enhancement programs to drive retention and satisfaction for full-season accounts.
- Ensure quality standards for account maintenance are met or exceeded.
Minimum Qualifications
- Prior sales experience required.
- Passion for the sports and entertainment industry.
- Must be able to work flexible, non-traditional hours including nights, weekends and holidays as needed.
- Must pass pre-employment screenings.
Preferred Qualifications
- Bachelor’s degree preferred.
- Minimum one year of ticket sales experience.
Skills for Success
- Excellent organizational skills and attention to detail.
- Strong verbal and written communication abilities.
- Ability to work under pressure while maintaining a positive attitude.
- Team-oriented, reliable, and dependable.
- Sound decision-making and independent judgment in a fast-paced environment.
- Maintain confidentiality of sensitive information.
- Uphold the character and values of the Tepper Sports & Entertainment brand.
- Ability to multi-task and manage time effectively.
- Ability to learn, adapt, and thrive in a competitive environment.
- Must be able to operate is a professional manner.
- Consultative, solutions-based approach to problem-solving.
- Effective and persuasive communication skills.
Work Environment
This position operates in a professional office environment and outside in a stadium facility. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
- Must be able to lift and carry up to 30 lbs.
- Ability to remain sitting for up to 8 hours at a desk and computer.
- Ability to remain standing/walking for up to 8 hours.
- Ability to climb stairs.
The Carolina Panthers are an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.
