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Position: Account Executive – Membership Services
Department: Ticket Sales & Services
Reporting Relationship: Reports to Senior Manager - Membership Services
Status: Full-Time (Non-Exempt)
Summary
The Account Executive – Membership Services will be part of the team responsible for retaining and growing our PSL owner base through delivering first-class customer service, relationship building, and benefit development.
Primary Responsibilities
- Deliver exceptional customer service to an assigned portfolio of PSL Owners by proactively communicating relevant team updates, events, benefits, and stadium information.
- Lead PSL Owners through annual season ticket renewals and Silver Club extensions, consistently meeting or exceeding retention goals.
- Maintain detailed and accurate customer records in CRM, documenting all interactions, touchpoints, and pertinent account information.
- Proactively reach out to PSL Owners via phone, email, and SMS to share updates on exclusive experiences, request payments, and communicate operational or stadium changes.
- Fulfill game day responsibilities including, but not limited to, in-seat visits, assisting with special promotions, addressing PSL Owner inquiries, and delivering Fan Packs.
- Resolve event day ticketing and seating issues in collaboration with gameday operations staff.
- Support PSL Owners and buyers in posting or securing tickets through league-approved secondary marketplaces.
- Plan and execute retention-focused events and experiences that add value to the PSL Owner experience.
- Provide customer service support for Bank of America Stadium events beyond game days, ensuring a seamless experience for all attendees.
- Assist in the execution of ticketed team events including Draft Day, Training Camp, and other exclusive season ticket member experiences.
- Perform additional duties and special projects as assigned by Ticketing leadership to support department objectives and enhance the overall member experience.
- Other duties as assigned.
Additional Responsibilities
- Committed to the support of Department goals and objectives in all areas
- Represent the organization at various organizational networking and/or events in a professional manner
- Involvement in game day activities, promotions, and sales events
- Facilitate special projects as assigned
Minimum Qualifications
- Bachelor’s degree or equivalent experience in the sports or hospitality service industry.
- Prior sales/services experience in the sports or hospitality industry
- Demonstrated ability in the areas of relationship building, communication, time management, and organization
- Knowledge of accounts payable and billing
- Must be able to work flexible hours, including evenings, weekends and holidays, as necessary
- Must pass pre-employment screens.
Preferred Qualifications
- Working knowledge of Ticketmaster mobile ticketing and Archtics is preferred.
Skills for Success
- Strength in teamwork, professionalism, and time management.
- Must possess excellent oral, written, organizational and proofreading skills.
- Must, at all times, display the character and values of the Tepper Sports and Entertainment brand.
- Must be detail-oriented and must be able to multi-task while managing time successfully.
- Works well under pressure and flexible when necessary.
- Must be able to handle confidential, privileged, and/or sensitive information with carefully and with sensitivity.
- Ability to collaborate with cross-functional teams to achieve desired outcome.
- Self-starter with a hands-on approach, good instincts for prioritization and the ability to work under a high-pressure, fast-paced environment.
Physical Requirements
- Standing for extended periods of time.
- Sitting and working at desk on a computer.
- Walking throughout the stadium may include stairs.
- Lift at least 30 pounds.
Work Environment
- This job operates mostly in an office environment and outside in a stadium facility at times which may include inclement weather conditions.
The Carolina Panthers are an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.
