We are currently seeking a highly motivated individual with a positive attitude and the ability to answer and tackle all ticketing related questions or issues over the phone, e-mail, or through Ticket Office service windows. The Lead will be tasked with providing an exceptional level of customer service and leadership to all internal and external customers. The incumbent will be encouraged to complete the day-to-day responsibilities of the ticket operations team while helping to oversee and foster the development of part-time staff, including training new staff members, and managing the part-time schedule. In addition to assisting with day-to-day responsibilities of ticket operations, this individual will also contribute to helping to build out new franchise seasons and non-franchise events. Additionally, this position will require working any Franchise, CAM or day shift as assigned.

What You’ll Do:  

• Working all Spurs Games/occasional CAM Events
• Manage the schedule for all (PT) Ticket Operations staff.
• Train all-new (PT) Ticket Operations staff on how to utilize Ticketmaster systems
• Assist in building out Franchise & Non-Franchise events on Ticketmaster platforms
• Opening and closing the box office to include distributing seller banks, verifying seller closeout, and updating daily financial reports with assistance from the manager on duty.
• Maintaining effective communication both with Representatives, managers, and internal staff. Answering and servicing incoming patron phone calls.
• Demonstrate an elite level of reliability and the ability to work independently.
• Proficiency in cash handling and knowledge of policies and processes.
• Other duties as assigned

Who You Are:    

• Must be at least 18 years of age.
• Possess a high school diploma or equivalent.
• Employed in good standing as a Venue Ticketing Representative I or II with SS&E for a minimum of 1 years with experience in positions such as sales, will call, guest services, and conflict resolution.
• Ability and willingness to work any Venue Ticketing position assigned.
• Must have the flexibility to work any day of the week between the hours of 8:30am – 5:30pm
• Must commit to being available to work a minimum of 3 daytime shifts per week.
• Ability to work all Spurs games and occasional CAM event.
• Proficiency in Microsoft Office, Excel experience required.
• Strong customer service, communication skills and ability to resolve guest issues.
• Demonstrate and carry out a high level of leadership.
• Demonstrate and carry out a high level of communication and organization.
• Flexible schedule to include days, nights, weekends, and holidays.
• Bilingual (English and Spanish), preferred.

Physical Requirements

• Ability to stand for long periods of time more than 8 hours at a time.