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Parking Manager - San Antonio Spurs (San Antonio · TX)

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Overview
At Spurs Sports & Entertainment (SS&E) we work in service of something bigger than ourselves. We strive to create moments that excite, memories that endure, and connections that strengthen our community.
 
We are seeking a dedicated Parking Manager to own the day-to-day parking operations of SS&E owned and managed properties and other assigned sites. This position will include the opportunity to build and implement parking plans for all events at the AT&T Center and Toyota Field. 
Do you have previous experience leading parking efforts to include completion of event paperwork, timely submission of event reports and building relationships? If this sounds like you, apply now. We are excited to connect!
 
In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external family members and demonstrate ongoing development.
Responsibilities
  • Lead all aspects of parking operations for 100 + events per year for the AT&T Center and Toyota Field. Plans, implements, and communicates parking and traffic best processes for events held inside and outside SS&E owned property.
  • Collaborate with LAZ parking staff of approximately 75 employees. Ensure parking staff is an effective team trained to best support strategic goals while maintaining the best of industry standards applying to parking, traffic, public safety and crowd control. Monitor and analyze Service Scout performance for LAZ to share feedback for mentoring and training of all parking staff.
  • Manage relationships and collaborate with numerous external clients to include law enforcement, local emergency responders, Bypass, O&S, TX DOT, Public Works, Alliance Transportation, Freeman Coliseum Staff, San Antonio Rodeo staff, and others as to ensure SS&E owned properties maintain the highest of standards. Network with partners to stay aware of construction, accident or traffic issues. Communicate information to guests traveling to the AT&T Center or Toyota Field.
  • Research and develop parking policies and procedures (to be executed by LAZ staff) that are in alignment with our company values. Parking policies should remain up to date and staff should be knowledgeable on how to accurately execute the program initiatives. The Parking Services Manager is tasked with ensuring policies and programs put in place remain relative to the event, arena and applicable laws.
  • Lead and maintain all departmental projects, financial records, auditing of collections, prepare an annual operational budget and maintain throughout the year. Develop and distribute monthly parking calendars detailing parking needs for all entities operating on the AT&T Center grounds. Inventories and evaluates conditions and numbers of department equipment to align with traffic and parking requirements. Responsible for being organized and having staff prepared in all parking aspects, must be flexible and available as needed to support each event.
  • Analyze traffic patterns and recommended the best routes for ingress and egress for all guests visiting the AT&T Center and Toyota Field.
  • Manage parking feedback and responses from internal and external guests. Collaborate with event departments throughout SS&E and LAZ to ensure that all guests needs are addressed. Responds and resolves parking concerns or needs for staff and patrons as well as TXDOT, County Public Works, the City, and the traffic support vendor.

Qualifications
  • Bachelors or Advanced Degree in a related field, or related equivalent experience to include a minimum of 3-5 years of parking experience to include supervisory, management and/or leadership experience.
  • Previous experience of 3-5 years of working with large amounts of cash, in bookkeeping, accounting, auditing, and cash handling.
  • Must possess excellent verbal and written communication skills.
  • A valid Texas State driver license is required.
  • Must have a flexible schedule and the ability to work long hours, including overnights, evenings, weekends and holidays. This is an Event based position. Reliability is strongly measured.
  • Must have the flexibility to adapt to a hybrid work environment, where some work (30%) can be performed remotely, but the candidate relies on access to facilities and/or equipment to perform the duties of this role.
  • Excellent interpersonal and leadership skills with diverse staff, tenacious work ethnic.
  • An above average knowledge of computer programs and software, such as Microsoft Office.
  • Must be detail focused and highly organized with an ability to simultaneously balance multiple tasks and adapt to change.
  • Ability to complete projects and resolve issues expeditiously, independently and with minimal direction; ability to exercise initiative and good judgment.
  • Meet dress standards as a representative of SS&E, professional dress is highly reflective of our brand.
  • Ability to lift, pull, push and/or carry 25 pounds, as needed. Ability to walk and stand for long periods of time and navigate through stairways during a standard shift.
  • This role requires the physical ability to patrol both inside and outside of arenas during all seasons of the year and possible extreme weather conditions.

Preferred Experience:
  • Experience in a leadership role as a Parking Manager in a sports and entertainment industry, preferred. Experience in the management and development of a large workforce.
  • Bilingual (English and Spanish), preferred. 
  • Acquired CPR Certification (required while in position).
  • Knowledge of Basic First Aid, preferred.
  • Life-long learner with a track record of personal development. 


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