San Antonio Spurs
Associate Manager, Ticket Office
At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves.
To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex.
We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values -Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.
The Associate Manager Ticket Office oversees ticket office operations for San Antonio FC and supports operational execution across Spurs Sports & Entertainment properties. This role is responsible for leading ticketing operations, inventory management, system configuration, and event readiness to ensure efficient and accurate execution across events. The Associate Manager exercises independent judgment in resolving operational issues, managing ticketing workflows, and implementing process improvements that support organizational goals and the fan experience. This position collaborates cross-functionally with Ticket Operations, Sales, Service, and venue leadership to drive operational effectiveness and maintain ticketing integrity in a fast-paced live event environment.
What You’ll Do:
- Lead ticket office operations for San Antonio FC events, overseeing event readiness, operational execution, and real-time decision-making to ensure successful event operations
- Manage ticketing system configuration and inventory management, including event builds, season plans, pricing structures, and operational setup across assigned properties
- Oversee ticketing workflows and operational processes to ensure accuracy, efficiency, and alignment with organizational standards and business objectives
- Partner cross-functionally with Ticket Operations, Sales, Service, and venue leadership to develop and implement operational solutions that support event and business needs
- Exercise independent judgment in troubleshooting and resolving ticketing, inventory, and customer service issues during live events and daily operations
- Identify opportunities to improve ticket office processes, workflows, and operational efficiency, implementing enhancements where appropriate
- Provide leadership, guidance, and operational direction to part-time event staff during games and events, ensuring adherence to ticket office procedures and service standards
- Support broader ticket office initiatives and operational planning across Spurs Sports & Entertainment properties
- Perform other duties as assigned
Who You Are:
- Minimum of two (4) years of experience in the sports and entertainment industry or a related field.
- Experience supporting live event ticket office operations preferred.
- Experience training or guiding part-time or event staff preferred.
- Experience working across multiple sports or entertainment properties preferred.
- Experience using Ticketmaster Host, Archtics, or similar ticketing systems preferred.
- Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities and problem solve in a fast-paced environment.
- Strong interpersonal and customer service skills, including the ability to handle sensitive or confidential information professionally.
- Ability to work a flexible schedule, including nights, weekends, and holidays as required by event schedules.
Physical Requirements:
- Ability to remain in a stationary position for extended periods while working at a computer.
- Ability to operate a computer and other office productivity equipment.
- Ability to work in an arena and office environment as needed.
In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external community members and demonstrate ongoing development.
If you don’t have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply!
SS&E is an Equal Opportunity Employer
Nothing contained in this job description is intended to be a contract of employment, nor does any information contained here represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will", which means that either you or SS&E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations.
