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Associate Manager Ticket Intelligence - San Antonio Spurs (San Antonio · TX)

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Overview
Spurs Sports & Entertainment (SS&E) is seeking an experienced ticketing/business analyst to join our family! The person in this role will lead a new division within the Ticket Operations department focused on delivering actionable insights into our customer’s ticket buying experience and the experts that serve them. She/he and their team will design, develop, and maintain of metrics, reports, analyses, dashboards, etc., to drive key ticketing business decisions. The selected candidate will work closely with multiple internal departments including Business Analytics, Business Development, Corporate Development, Membership, Marketing to achieve Spurs Sports & Entertainment’s 2025 Vision and beyond.
 
In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collaborate with Internal/External Family Members and Demonstrate Ongoing Development.

Responsibilities
  • Lead Ticket Intelligence team, promoting growth and development for direct report(s) as well as teach/educate other team members outside of team.
  • Manage a broad range of functional responsibilities critical to business operations, including, Forecasting, Reporting, and Data Visualization, Predictive Analytics/Modeling, Ticket Sales Strategy including pricing, inventory management, market management, and forecasting.
  • Create actionable insight and understanding, through the analysis of both quantitative and qualitative data, building recommendations that directly address ticket sales objectives.
  • Oversee development of the ticket forecast generation process. Partner with business stakeholders to understand how ticket strategies will affect demand, and design logic to reflect strategies in the forecast. Automate process and reflect metrics in forecasting dashboards where needed. Recommend new solutions where appropriate.
  • Other duties as assigned.

Qualifications
  • 3+ years’ experience in an Analytics, Data Engineering, Business Intelligence, or Pricing background with managing and hiring people preferred.
  • Bachelor’s degree in economics, business, statistics, mathematics, or a field related to analytical business studies, etc.
  • Proficiency in Microsoft Office Excel required
  • Experience with statistical programming languages such as R, Python preferred
  • Experience with relational databases such as SQL Server Management and Amazon preferred
  • Experience with BI/Visual Analytics Tools such as Tableau, Power PI preferred
  • Ticket system exposure and/or experience (Archtics), CRM (Dynamics), and/or Pricing system background preferred.
  • A flexible schedule to include the ability to work nights, weekends, and holidays necessary during a sports season.
  • 80% of job able to be performed remotely/20% of work needed to be performed onsite as needed.
  • Ability to sit/work at a computer in an arena setting for potentially long periods of time.


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