Job Summary

The Associate Manager Spurs & Franchise Ticket Operations is responsible for leading ticket operations strategy, administration, and execution for assigned Spurs Sports & Entertainment franchise properties, with primary ownership of Austin Spurs ticket operations and operational support for the San Antonio Spurs and San Antonio FC.

This role exercises independent judgment in managing ticketing systems, event builds, pricing and inventory controls, operational workflows, and cross-functional ticketing initiatives. The Associate Manager evaluates sales performance, inventory trends, market activity, and operational needs to make pricing, inventory, and process recommendations and to implement approved operational adjustments that support revenue goals, event readiness, and fan experiences

The position serves as a key business operations partner to Ticket Sales, Group Sales, Membership Services, Marketing, Finance, Venue Operations, and other internal stakeholders. This role is responsible for identifying operational risks, resolving ticketing issues, improving ticketing processes, and ensuring accurate and efficient execution across assigned events and properties.

The ideal candidate is a highly organized, analytical, and solutions-oriented professional with strong ticketing operations expertise, sound business judgment, and the ability to manage multiple priorities in a fast-paced, event-driven environment.

Supervisory Responsibilities

None

Duties/Responsibilities (Essential Duties are noted with an (E) at the end of the duty)

Lead the planning, coordination, and execution of ticket operations for assigned franchise properties, including primary day-to-day ownership of Austin Spurs ticket operations and operational support for the San Antonio Spurs and San Antonio FC.

(E) Manage ticketing system administration and operational controls, including event builds, ticket products, price codes, inventory, seating manifests, ticket holds, access controls, and quality assurance processes to ensure operational accuracy and business continuity.

(E) Evaluate sales performance, inventory levels, market activity, and event-specific demand trends to identify pricing, inventory, and operational opportunities; make recommendations to department leadership and independently implement approved adjustments.

(E) Serve as the primary ticket operations business partner for Group Sales, advising on ticketing feasibility, promotional ticket offers, pricing and inventory considerations, operational timelines, and execution requirements.

(E) Develop and improve ticket operations workflows, quality control practices, and internal processes to increase efficiency, reduce operational risk, and support consistent execution across franchise properties.

(E) Partner cross-functionally with Ticket Sales, Membership Services, Marketing, Finance, Venue Operations, and other departments to align ticketing execution with business needs, resolve complex operational issues, and support successful event outcomes. 

(E) Provide operational leadership during events, including issue escalation, decision-making support, ticketing troubleshooting, and coordination with internal partners to ensure readiness and timely resolution of ticketing matters. 

(E) Analyze recurring ticketing issues, process gaps, and operational trends and recommend solutions that improve accuracy, efficiency, revenue support, and fan experience. 

(E) Guide, train, or provide direction to part-time, event, or support staff as needed related to ticketing processes, event readiness, system usage, and operational standards. 

(E) Perform other duties as assigned. 

Job Specific Competencies (Knowledge, Skills and Attributes)

• Ticket Operations Leadership & Event Execution 
  Ability to lead day-to-day ticket operations, coordinate operational activities across franchise properties, and ensure accurate execution of ticketing functions before, during, and after events.

• Ticketing Systems, Pricing & Inventory Management 
  Strong working knowledge of ticketing systems, event builds, pricing implementation, inventory management, ticket products, seating manifests, and quality assurance to support operational efficiency and ticket sales objectives. Operational Analysis & Decision-Making 
  Ability to evaluate ticket sales, inventory levels, market activity, and operational data to identify opportunities, recommend pricing and inventory adjustments, troubleshoot issues, and support informed business decisions.

• Cross-Functional Collaboration & Project Coordination 
  Ability to effectively partner with Ticket Operations, Sales, Membership Services, Marketing, Finance, Venue Operations, and other internal stakeholders while coordinating multiple priorities in a fast-paced, event-driven environment.

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• Core Competencies

Critical Thinking & Adaptability

• Demonstrates coachability.

• Able to receive & interpret information to come to reasonable conclusions.

• Motivated to try new things and learning new skills.

• Organized with attention to details.

• Able to execute independently and make decisions in a timely manner.

• Can pivot easily based on what the situation requires.

Teamwork & Collaboration

• Team player/good teammate. Actions and contributions help the team succeed

• Able to represent own interests/work while being fair to others and their area

• Partners effectively with others to get work done.

• Takes responsibility and is accountable for individual work.

• Able to adapt to different personalities and working dynamics.

• Establishes and maintains healthy work relationships, effectively gains trust and respect.

Self Awareness & Inclusion 

• Awareness and understanding of one’s behaviors, beliefs and personality.

• Respects teammates and their contributions.

• Reflects on impact to others and feedback received

• Learns from mistakes and improves.

• Able to interact with teammates productively.

• Open to change and diverse perspectives.

Communication

• Able to give and receive feedback effectively.

• Delivers information and verifies for understanding.

• Articulates messages in a way that is broadly understandable.

• Maintains open lines of communication.

• Sets and shares goals that structure one’s efforts and focus on team’s objectives Seeks help or clarification when necessary, including additional information or resources.

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Qualifications

• Minimum of two (4) years of experience in the sports and entertainment industry or a related field.

• Experience supporting live event ticket office operations preferred.

• Experience training or guiding part-time or event staff preferred

• Experience working across multiple sports or entertainment properties preferred.

• Experience using Ticketmaster Host, Archtics, or similar ticketing systems preferred.

• Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.

• Strong organizational skills and attention to detail.

• Ability to manage multiple priorities and problem solve in a fast-paced environment.

• Strong interpersonal and customer service skills, including the ability to handle sensitive or confidential information professionally. 

• Ability to work a flexible schedule, including nights, weekends, and holidays as required by event schedules

Physical Requirements 

• Ability to remain in a stationary position for extended periods while working at a computer.

• Ability to operate a computer and other office productivity equipment. 

• Ability to work in an arena and office environment as needed.