Portland Thorns FC
Vice President of Ticket Sales & Service
Portland Thorns FC - Senior
PORTLAND · OR
Ticket Marketing · Ticket Sales & Service
0
7
hours ago
PORTLAND THORNS
Founded in 2012, Portland Thorns FC have set the standard for fan support and on-field success in women’s soccer since its inaugural 2013 season. One of the world’s most supported women’s soccer clubs in the world, Portland has led the league in attendance for nine seasons and set a new club home-opener record in 2026 with 21,321 fans attending the match vs Seattle Reign FC at Providence Park. Thorns FC have won the NWSL Championship a league-record three times (2013, 2017, 2022) and finished as runners-up in 2018. The club has made the postseason a league-high nine times and has won the NWSL Shield in 2016 and 2021.
Founded in 2012, Portland Thorns FC have set the standard for fan support and on-field success in women’s soccer since its inaugural 2013 season. One of the world’s most supported women’s soccer clubs in the world, Portland has led the league in attendance for nine seasons and set a new club home-opener record in 2026 with 21,321 fans attending the match vs Seattle Reign FC at Providence Park. Thorns FC have won the NWSL Championship a league-record three times (2013, 2017, 2022) and finished as runners-up in 2018. The club has made the postseason a league-high nine times and has won the NWSL Shield in 2016 and 2021.
WHO ARE THE PORTLAND THORNS?
We are the Portland Thorns.
We will be the #1 women’s football franchise in the world.
We fight to protect the integrity of our team and to inspire our city.
We are stewards of innovation…on and off the pitch.
We have a storied history of winning with a championship pedigree.
We believe in inclusiveness and demonstrating an authentic commitment to the community.
We are diverse, multi-cultural and we take action with purpose and intent.
We will relentlessly be a thorn in our opponent’s side and forever be the crown jewels of Portland.
We are the Portland Thorns.
THE ROLE:
The Portland Thorns are looking for a Vice President, Ticket Sales & Service responsible for leading the strategic vision, revenue generation, and day-to-day leadership of all Ticketing efforts for the Portland Thorns. This key executive will oversee the development and execution of strategies across all ticketing functions, including season memberships, premium, suites, groups and hospitality, partial plans, membership service and retention, single game ticketing, and ticket operations.
Reporting to the President, Business Operations, this executive will be a senior leader focused on maximizing the overall business results and fan experience connected to all Thorns ticketing products, including accelerating the growth of the season ticket member base. The Vice President, Ticket Sales & Service will build and lead a high-performing sales and service culture, develop new and innovative products, establish a new membership program, and drive collaboration across departments to create meaningful fan experiences and sustained revenue growth.
WHAT YOU’LL BE UP TO:
Leadership & Team Development
- Lead, develop, and inspire a high-performing sales and service department.
- Foster a competitive, collaborative, and performance-driven culture.
- Recruit, train, and retain top sales and service leadership and team members while creating meaningful development pathways for sales representatives and future leaders.
- Establish and maintain department-wide standards for sales activity, pipeline management, prospecting, and performance measurement.
- Promote a culture focused on continuous improvement, professional growth, teamwork, accountability, and results.
Sales Strategy, Revenue Generation, and Cross-Functional Collaboration
- Lead all business efforts across:
- Season ticket memberships
- Premium seating, suites, and hospitality
- Group ticket sales and experiences
- Membership service and retention
- Partial plans
- Single game ticket sales and inventory management
- Relationship management with external ticketing vendors and partners
- Develop and execute annual and long-term sales and service plans aligned with organizational revenue objectives.
- Establish sales goals and performance benchmarks across all ticketing departments.
- Drive outbound prospecting strategy and lead generation efforts to maximize pipeline development and conversion.
- Monitor and evaluate sales performance metrics, pacing, and forecasting to ensure revenue targets are achieved or exceeded.
- Identify new market opportunities, customer segments, and revenue growth initiatives.
- Benchmark industry trends and best practices to create innovative ticketing programs, products, and strategies.
- Utilize CRM, sales technology, and reporting tools to improve efficiency, accountability, and sales effectiveness.
- Partner closely with Finance to support departmental financial planning, annual budgeting, revenue forecasting, and the development of sales and service goals and performance targets.
- Partner closely with Marketing to align overall customer journey, including lead generation, campaign strategy, messaging, and demand generation efforts.
- Collaborate with Business Intelligence teams on pricing recommendations, premium inventory utilization, and product positioning.
- Coordinate with Corporate Partnerships to identify strategic hospitality and integrated business opportunities.
- Partner with President, Business Operations and external partners at venue teams to support development of expanded premium and group revenue opportunities tied to Thorns matches.
- Collaborate in the development, packaging, and launch of new premium and hospitality products, experiences, and revenue-generating spaces associated.
- Serve as a collaborative business partner across departments to ensure ticketing strategy aligns with broader organizational priorities.
- Partner collaboratively with fellow sales leadership to develop coordinated go-to-market strategies, optimize organizational inventory utilization, and maximize total revenue generation for the Portland Thorns.
Strategic Leadership
- Provide regular reporting, forecasting, and strategic recommendations to ownership and senior leadership.
- Lead planning and execution surrounding major sales campaigns, product launches, and organizational initiatives.
- Maintain strong awareness of sports and entertainment business trends, ticketing and hospitality innovation, fan behavior, and competitive market dynamics.
- Evaluate current inventory utilization and group sales performance to maximize revenue yield and long-term business growth.
- Help shape departmental priorities, organizational planning, and future revenue strategy initiatives.
- Represent the organization professionally at games, events, community and industry functions as needed. \
WHAT IT TAKES TO BE A THORN:
- Bachelor’s Degree or equivalent professional experience preferred.
- 8+ years of progressive leadership experience in Premium Sales, Group Sales, Ticket Sales, hospitality, sports, entertainment, or live events.
- Proven success leading high-performing sales teams and achieving significant revenue growth.
- Demonstrated expertise in premium inventory strategy, hospitality product development, new business generation, forecasting, and sales leadership.
- Strong leadership, communication, presentation, and organizational skills.
- Experience working cross-functionally with marketing, business intelligence, partnerships, operations, and finance teams.
- Comfort and ability to train and develop team members in group and individual settings.
- Proficiency with CRM systems, ticketing platforms, and sales reporting tools. Experience in Salesforce and Seat Geek preferred.
- Ability to thrive in a fast-paced and evolving environment while managing multiple priorities.
BENEFITS:
- Competitive salary and performance-based incentives, Salary Range $145,000-$155,000
- Comprehensive benefits package, including health insurance, retirement plans, and wellness programs
- Opportunities for professional development and career advancement
- Dynamic, collaborative and fun work environment
- Opportunity to make a meaningful impact and contribute to the growth of women's soccer.
Ready to Be a Thorn in the Best Possible Way? Apply Now!
If you’re ready to shape the future of the Portland Thorns, send us your application. Let’s make history together! 🌹
Portland Thorns FC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Job Questions:
Do you have 8+ years of progressive leadership experience in Premium Sales, Group Sales, Ticket Sales, hospitality, sports, entertainment, or live events?
Are you available to work Thorns match days, which include evenings and weekends, as dictated by the team schedule?
This position is located in Portland Oregon are you currently located in the area, or would you be able to relocate?
Are you able to work in the US without sponsorship?
