SENIOR DIRECTOR, SALES & SERVICE (COLLEGE OF WILLIAM AND MARY)

Williamsburg, Virginia

Hybrid

THE RUNDOWN

Playfly Sports is looking for a Senior Director, Sales & Service to join our team in William & Mary.

This position, as the Senior Department Head, will manage all ticket sales and service for ticketed sports through outbound, inbound and renewal sales.  Inventory available for sale may include season tickets, season ticket upgrades and add-ons, group tickets, hospitality spaces, partial/ mini-plan ticket packages, and single game tickets to the Athletic Department. 

WHAT YOU’LL ACCOMPLISH

• Utilize a nondiscriminatory approach that provides equal opportunity for employment and advancement, embracing and encouraging our employees’ differences, and championing an environment where every team member feels valued
• Recruit and hire sales and service team members with diversity of age, race and ethnicity, gender, experiences, thinking styles, perspectives etc
• Monitor, manage and evaluate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals, follow up with appropriate feedback and direction for development
• Lead, motivate, develop and retain Sales and Service staff for future succession within the department and Playfly Aspire organization
• Ensure adherence to all Company Policies, including an acute focus on the diversity, equity and inclusion and discrimination and harassment policies, engaging with human resources as appropriate
• Run day-to-day operations of the Fan Relationship Management Center profitably while exceeding client expectations in revenue generation and customer service
• Act as the principal liaison of Playfly Aspire with the Athletic Department
• Develop and execute approved annual business, sales plan and operating budget
• Develop, present, and communicate Ticket Sales strategies, procedures, and processes
• Identify, explore, and research new sales opportunities to include season ticket, premium, and group sales target markets
• Lead in the development of ticket marketing, promotions, ticket pricing, sales strategies, and community ticket/ sampling programs, etc
• Oversee and develop season ticket retention program, with special attention to new season ticket and high-risk accounts
• Track and report daily, weekly, and monthly sales figures and relevant accountability reports. Handle accounting, partner invoicing, commission reporting, staff timecard/payroll approval etc
• Create, plan, communicate, and implement special ticket plans, projects, promotions, and programs
• Other job-related duties as assigned

WHAT YOU’LL BRING

• Minimum of 5 years of sports ticket sales experience with at least 2 years in Inside Sales/ Ticketing Leadership preferred
• Bachelor’s Degree preferred but not required
• Experience with Paciolan and CRM programs preferred
• Excellent communication, presentation and listening skills
• Must be able to communicate equally well with executives, staff, and fans at all levels
• Strong organizational, administrative and time management skills
• Proven problem-solving ability
• Computer proficient (Microsoft Word, Excel, Outlook)
• Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company

TRAVEL, LIFTING, PHYSICAL REQUIREMENTS 

• Available to work Athletic events including home games and special events in evenings and on weekends as needed
• The work is sedentary in nature
• Walking, standing, bending and carrying light office items may be required
• The work is typically performed in an adequately lighted and climate-controlled office environment
• May require occasional travel, less than 5%

WHAT WE DO

Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com

WHAT WE STAND FOR

At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it’s just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve.

EEOC & DIVERSITY STATEMENT

Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. 

ACCOMMODATIONS 

Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected]. We are unable to sponsor or take over sponsorship of an employment visa for this role at this time.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.