Playfly Sports
Client Service Representative
CLIENT SERVICE REPRESENTATIVE
Atlanta, GA
(Hybrid)
THE RUNDOWN
Playfly Sports is looking for a Client Service Representative to join our team in Atlanta. The Client Service Representative (CSR) will be responsible for supporting our Atlanta-based Account Executives and helping them drive linear revenue from advertising partners across the Southeast. The CSR will develop a strong understanding of our linear business by serving as a primary point of contact for Sales Leadership, their AEs, their Client Service Coordinator (CSC), and other internal and external stakeholders. These include, but are not limited to: Pricing & Planning, Insights, Marketing, media agencies, brand clients, and station partners.
WHAT YOU’LL ACCOMPLISH
· Workflow Ownership: You will serve as the “Quarterback” of each AE’s desk. Helping them define priorities, collaborate with your CSC, anticipate challenges, and effectively communicate with our agency partners, station partners, and internal support teams.
· Planning & Proposal Development: You will apply your knowledge of our offering and capabilities along with your understanding of our client’s needs to build media plans that help them achieve their goals and drive revenue for Playfly and our station partners.
· Campaign Stewardship: You will own pacing strategy and partner with the CSC to monitor campaign delivery, request ADU and makegoods (when necessary), keep our agency partners in the loop, and contribute to campaign recap decks.
· Activation & Execution: You will coordinate the successful execution of added value marketing elements, brand integrations, and other campaign deliverables with our internal activation team, agency partners, and station partners.
· Relationship Management: You will build strong relationships with and earn the trust of Sales leadership, your AEs, your CSC, and our internal support teams, as well as our external agency and station partners. Additionally, you will help mentor the CSC and aid in their continued development.
· Sales Enablement & Growth: You will help the AEs identify upsell or new opportunities for their clients, support their outreach efforts through proactive prospecting, and participate in client presentations, where appropriate.
· Other job-related duties as assigned.
WHAT YOU’LL BRING
· High School Diploma required; Bachelor’s Degree preferred.
· 1-3 years of experience in a sales support or similar role.
· Some experience working in the media industry, at an advertising agency, or in Sports is required.
· Some working experience in CRM systems is preferred.
· Interest and general understanding of the Sports industry.
· Excellent verbal and written communication skills.
· Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, and Outlook) is required. With an emphasis on Excel.
· Excellent interpersonal skills, including the ability to develop and maintain good working relationships is required.
· Outstanding organizational skills and a proven ability to work both as a member of a team and individually.
· The ability to multitask and work effectively on multiple projects with competing deadlines.
WHAT WE DO
Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com
WHAT WE STAND FOR
At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it’s just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve.
EEOC & DIVERSITY STATEMENT
Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
ACCOMMODATIONS
Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].
We are unable to sponsor or take over sponsorship of an employment visa for this role at this time
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
