Who We Are:
On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.The Role and Duties
Assist with development and set-up of the Custom Group Hub (CGH) - a ticketing and guest data service center supporting key On Location B2B & Stakeholder (STK) clients.
Provide ticketing support across a range of key B2B & STK clients and accounts.
In conjunction with Guest Database Managers, assist with the development of general ticketing policies and procedures relating to the CGH.
Assist with the development, set-up, and calibration of ticketing systems for digital ticket management and distribution.
Support B2B clients across several ticketing and program management systems, including a client facing Seat Assignment Portal & Paris 2024 CTP.
Work with Paris 2024 and On Location ticketing systems and databases.
Identify efficient and integrated workflows to facilitate ticketing and data management across multiple platforms.
Work closely with the database managers to create an agile and responsive CGH.
Asist with the development of CGH ticketing staff training manuals.
Assist clients with last minute guest and seat assignment changes.
Distribute digital tickets to guests.
Monitor status of digital tickets post-distribution.
Monitor ticket usage and implement client plan to maximize utilization.
Monitor ticket usage to ensure compliance with Paris 2024 and On Location ticketing terms and conditions.
Monitor competition schedule changes and keep program managers and clients informed of changes.
Generate ticket reports from On Location and Paris 2024 systems when requested by Custom Group Program Management or the client.
Create post-event report and reconciliation, including key learnings.
Required Education and/or Experience, Knowledge, Skills, and Abilities:
Minimum 3 years of experience with event ticketing and database systems
Ability to read venue seating charts and familiar terminology used to designate areas within stadiums and venues.
Excellent IT skills with high proficiency in Microsoft Office suite, in particular Excel and project management software
Strong customer service ethic
Strong organizational and time management skills, with ability to multi-task and manage concurrent priorities and meet deadlines.
Fluent in English
High level of attention to detail with respect for working in-line with agreed procedures
Excellent interpersonal skills – written and verbal.
Comfortable working under high pressure in a fast-paced work environment
Ability to work collaboratively within a large team.
Preferred Education and/or Experience, Knowledge, Skills, and Abilities:
CTS Eventim back-office system
Digital ticket delivery
French and other languages
