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Reports To: Fan Experience Coordinator

Direct Reports: None

FLSA Status: Part time seasonal, hourly

Application Deadline: Rolling application

Work Location: Caesars Superdome, New Orleans, LA

Our Mission and Your Impact

The New Orleans Saints, New Orleans Pelicans, and Laketown Squadron proudly represent the NFL, NBA, and G-League using our platform to uplift the Gulf Coast and create lasting community impact. Rooted in the vibrant spirit of New Orleans, we celebrate diversity, embrace culture, and unite people through the power of sports. Guided by our core values—community, teamwork, celebrating individuality, people first, integrity, and excellence—we foster an inclusive culture and seek people who share these values to help strengthen the bond between our teams and the city we call home.

Position Summary

The New Orleans Saints Fan Experience Department is seeking passionate, energetic individuals to join our team as Saints Game Day Ambassadors for the 2026 season. This part-time, seasonal position is essential in providing exceptional customer service to fans attending New Orleans Saints games at the Caesars Superdome. As a Saints Ambassador, you will play a key role in ensuring a world-class experience for every fan.

What You’ll Be Doing:

• Be the first friendly face fans see upon arrival at the Caesars Superdome, setting the tone for an unforgettable game day experience.
• Assist the Fan Experience Department with fan relations during all home games for the New Orleans Saints, ensuring a safe and professional event.
• Build and maintain a deep understanding of the stadium facilities (entrances, ticket scanning, concessions, seating areas, event activations, amenities, etc.) to deliver top-tier service to fans.
• Proactively monitor key areas throughout the stadium campus, ensuring the safety and enjoyment of all fans and escalate issues through the appropriate channels.
• Bring a high level of energy and enthusiasm to game day and take pride in representing the Saints organization in every fan interaction.
• Grow knowledge base week over week and show desire and commitment to improve throughout the NFL season.
• Perform other duties as assigned to ensure the seamless operation of game day events.

What You’ll Bring:

• Previous experience in customer service and hospitality is preferred but not required.
• Must be available to work all Saints home games, as well as additional potential pre-game duties (including playoffs) and other events throughout the season, including all pre-season training sessions and virtual weekly trainings ahead of each game during the season.
• Outstanding customer service and teamwork skills, with a focus on making each fan feel valued and welcome.
• A positive, "can-do" attitude with a commitment to professionalism and excellence.
• Strong work ethic, self-motivation, and dedication to delivering a superior fan experience.
• Exceptional leadership abilities, interpersonal skills, and the ability to connect with diverse groups of people.
• Excellent communication skills, with an ability to problem-solve, follow up, and leverage technology effectively.
• Must be available to work varied work hours.
• Ability to lift up to 25 pounds as needed.
• Reliable transportation to and from events.

All Candidates Should Have:

• Commitment to community and a people-first mindset
• Strong teamwork and collaboration skills
• Ability to celebrate individuality and value diverse perspectives
• High integrity and a proactive, solutions-oriented “winning” mindset

Applications must be submitted online. Please do not mail or email resumes to the Saints/Pelicans. All qualified candidates will be contacted by phone and/or by email. Please do not contact the Saints/Pelicans Human Resources or Hiring Manager to check the status of your application. When applying, please be sure your updated contact information is provided.

The New Orleans Saints and New Orleans Pelicans ("Teams") are committed to providing equal employment opportunities for candidates and employees regardless of their membership in any protected classifications. The Teams will not discriminate in violation of the law on the basis of race, color, age, national origin, sex (including sexual orientation, gender identity, transgender status, and pregnancy), religion, physical or mental disability, genetic information, marital status, veteran status, familial status, status as a victim of domestic violence, and/or any other legally protected class under applicable federal, state, or local laws. This anti-discrimination policy applies with respect to all employment decisions, including but not limited to hiring, promotion, discipline, and discharge. The Teams are committed to equal opportunity for persons with disabilities in compliance with the Americans Disabilities Act and state law.  If you feel you need an accommodation for a disability, please inform us.  Requests for accommodation will be evaluated on a case-by-case basis.  If you request an accommodation, it is essential that you participate fully in the interactive process.