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Reports To: Operations and Fan Engagment Coordinator

Direct Reports: None

FLSA Status: Part time seasonal, hourly

Application Deadline: Rolling application

Work Location: Caesars Superdome, Smoothie King Center, Pontchartrain Center

Our Mission and Your Impact

The New Orleans Saints, New Orleans Pelicans, and Laketown Squadron proudly represent the NFL, NBA, and G-League using our platform to uplift the Gulf Coast and create lasting community impact. Rooted in the vibrant spirit of New Orleans, we celebrate diversity, embrace culture, and unite people through the power of sports. Guided by our core values—community, teamwork, celebrating individuality, people first, integrity, and excellence—we foster an inclusive culture and seek people who share these values to help strengthen the bond between our teams and the city we call home.

Position Summary

The Operations and Fan Experience Game Day Staff is a part-time, seasonal position(s) for the New Orleans Saints, New Orleans Pelicans, and Laketown Squadron Business Operations and Fan Experience Department. The purpose of this position is to assist in the preparation, coordination, and management of all New Orleans Saints, New Orleans Pelicans, and Laketown Squadron affiliated games and marquee events.

What You’ll Be Doing:

• Assist the Operations Departments with operational and logistical needs to effectively and efficiently manage professional football and basketball affiliated events
• Assist the Fan Experience Department with guest experience related matters during all Saints, Pelicans, and Squadron home games in a timely and professional manner
• Assist with the coordination and execution of event setup, breakdown, cleanup, and venue conversions for all team-affiliated events, including Saints Training Camp, Pelicans season ticket holder event, and New Orleans Saints, New Orleans Pelicans, and Laketown Squadron home games (including playoffs), as well as additional setup days leading up to events
• Ensure proper adherence to the credentialing system for all events
• Engage with fans to provide exceptional customer service while providing an elevated fan experience at all Saints, Pelicans, and Squadron home games and special events
• Develop and maintain an extensive knowledge base about the facilities (gate entry, ticket scanning, concession stands, seating locations, activations, amenities, etc.) to provide high-level fan satisfaction
• Assist with special projects and events as needed
• Perform other tasks as assigned

What You’ll Bring:

• Must be available to work at all Training Camp practices and setup, a full setup day prior to each New Orleans Saints home game along with other potential setup days in the week leading up to games (including playoffs), and New Orleans Saints, New Orleans Pelicans, and Laketown Squadron home games (including playoffs)
• Experience with a sports team, athletic department, and/or event operations (preferred but not required)
• Exceptional customer service and teamwork skills
• Dedication, strong work ethic, self-motivated
• Outstanding leadership and time management skills
• Superior communication, problem solving, responsiveness, follow up, and technological skills
• Flexibility to work various hours including nights, holidays and weekends
• Ability to shift areas of focus based on importance
• Must be able to lift 25+ pounds
• Must be able to provide own housing and transportation

All Candidates Should Have:

• Commitment to community and a people-first mindset
• Strong teamwork and collaboration skills
• Ability to celebrate individuality and value diverse perspectives
• High integrity and a proactive, solutions-oriented “winning” mindset

Applications must be submitted online. Please do not mail or email resumes to the Saints/Pelicans. All qualified candidates will be contacted by phone and/or by email. Please do not contact the Saints/Pelicans Human Resources or Hiring Manager to check the status of your application. When applying, please be sure your updated contact information is provided.

The New Orleans Saints and New Orleans Pelicans ("Teams") are committed to providing equal employment opportunities for candidates and employees regardless of their membership in any protected classifications. The Teams will not discriminate in violation of the law on the basis of race, color, age, national origin, sex (including sexual orientation, gender identity, transgender status, and pregnancy), religion, physical or mental disability, genetic information, marital status, veteran status, familial status, status as a victim of domestic violence, and/or any other legally protected class under applicable federal, state, or local laws. This anti-discrimination policy applies with respect to all employment decisions, including but not limited to hiring, promotion, discipline, and discharge. The Teams are committed to equal opportunity for persons with disabilities in compliance with the Americans Disabilities Act and state law.  If you feel you need an accommodation for a disability, please inform us.  Requests for accommodation will be evaluated on a case-by-case basis.  If you request an accommodation, it is essential that you participate fully in the interactive process.