If you are interested in sports jobs with the New Orleans Saints and Pelicans, you’re in the right place!

Reports To: Gameday Ticket Service Manager

Direct Reports: None

FLSA Status: Full-time, hourly, non-exempt

Application Deadline: Rolling application

Start Date: June 8, 2026

Work Location: Metairie, LA

Our Mission and Your Impact

The New Orleans Saints, New Orleans Pelicans, and Laketown Squadron proudly represent the NFL, NBA, and G-League using our platform to uplift the Gulf Coast and create lasting community impact. Rooted in the vibrant spirit of New Orleans, we celebrate diversity, embrace culture, and unite people through the power of sports. Guided by our core values—community, teamwork, celebrating individuality, people first, integrity, and excellence—we foster an inclusive culture and seek people who share these values to help strengthen the bond between our teams and the city we call home. 

Position Summary

The New Orleans Saints and New Orleans Pelicans Associate Program is a ten-month intern-level program that exposes entry-level candidates to the business side of sports. These positions work across both the NFL and NBA seasons, and work full-time hours in various departments within our organization.

We are seeking a Customer Service Associate to support the execution of ticket service initiatives, fan engagement programs, and events. This role plays a key part in delivering a best-in-class experience for our fans and season ticket holders.

This is a 10-month, full-time, paid position based in New Orleans, LA, as part of our Associate Program. The program will run from June 8, 2026 through April 16, 2027.

What you will be doing:

Day to Day Responsibilities

• Deliver exceptional customer service to Saints, Pelicans, and Squadron season ticket holders and fans
• Support the execution of the Pelicans season ticket holder Crest & Crown Rewards program
  • Communicate with season ticket holders via phone and email to assist with reward selection and account needs
  • Execute game day reward experiences, including on-court elements and fan interactions
  • Assist with the setup, execution, and breakdown of non-game day events
  • Manage and distribute inventory for rewards and promotional items
• Respond to inbound calls and emails, documenting all interactions in the CRM system
• Assist with Ticket Sales staff scheduling for game days and events
• Support the Ticket Sales team in executing client touchpoints and service initiatives
• Provide support at the box office as needed
• Coordinate deliveries and pickups for season ticket holders during business hours and game days
• Track and maintain inventory for sales materials and promotional items
• Assist guests with accessible seating needs and provide inclusive support to ensure a positive fan experience

 Game Day Responsibilities

• Provide in-venue customer service by answering questions, assisting fans, and delivering items
• Set up ticket sales areas, reward stations, group spaces, and hospitality areas
• Support giveaway distribution and assist customer service staff at entrances and activation points
• Assist with group experiences and ensure all elements are executed as scheduled
• Support guests requiring accessible seating and address in-game service needs

What you’ll bring:

• Bachelor’s degree from an accredited university or college is preferred
• Prior customer service experience preferred
• Strong organizational skills with the ability to manage multiple tasks and deadlines
• Excellent verbal and written communication skills
• Strong attention to detail and commitment to delivering a high level of customer service
• Proficiency in Microsoft Office (Word, Excel, and PowerPoint)
• Ability to work extended and/or irregular hours, including nights, weekends, and holidays
• Ability to lift and move items weighing up to 20 pounds

All Candidates Should Have:

• Enjoying working and interacting daily with customers and have people-first mindset
• Strong teamwork and collaboration skills
• Attention to detail
• Ability to celebrate individuality and value diverse perspectives
• High integrity and a proactive, solutions-oriented “winning” mindset
• Flexibility to work nights, weekends, and holidays as dictated by games and the NFL and NBA schedules
• Must live in, or be willing to relocate to, New Orleans or the surrounding areas

What We Offer:

• Medical Insurance Options
• 401K Program with Company Contribution
• Paid Holidays
• Wellness Program and Gym Membership
• Relocation Reimbursement if applicable

Applications must be submitted online. Please do not mail or email resumes to the Saints/Pelicans. All qualified candidates will be contacted by phone and/or by email. Please do not contact the Saints/Pelicans Human Resources or Hiring Manager to check the status of your application. When applying, please be sure your updated contact information is provided.

The New Orleans Saints and New Orleans Pelicans ("Teams") are committed to providing equal employment opportunities for candidates and employees regardless of their membership in any protected classifications. The Teams will not discriminate in violation of the law on the basis of race, color, age, national origin, sex (including sexual orientation, gender identity, transgender status, and pregnancy), religion, physical or mental disability, genetic information, marital status, veteran status, familial status, status as a victim of domestic violence, and/or any other legally protected class under applicable federal, state, or local laws. This anti-discrimination policy applies with respect to all employment decisions, including but not limited to hiring, promotion, discipline, and discharge. The Teams are committed to equal opportunity for persons with disabilities in compliance with the Americans Disabilities Act and state law.  If you feel you need an accommodation for a disability, please inform us.  Requests for accommodation will be evaluated on a case-by-case basis.  If you request an accommodation, it is essential that you participate fully in the interactive process.