Ticket Seller, Box Office (Part-Time/Seasonal)

Monumental Sports & Entertainment - Part Time

Washington · DC

Facility Operations/Event Staff: Game Day/Event Staff

months ago

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Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.

In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.

In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus).

In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook. The space now also boasts a destination culinary experience, Guy Fieri’s DC Kitchen + Bar.

MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:

You will provide first-class customer service and value for our fans.
You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
You will innovate. We are nimble and first to market. We are not averse to risk.
You will have fun. We are in the business of happiness.

Position Overview: The part-time Ticket Seller is responsible for the accurate selling of tickets at the Capital One Arena Box Office.

Are you customer service oriented, energetic, professional, and friendly? We'd love to hear from you!

Responsibilities:

Greet guests, sell tickets, handle will call distribution, and provide ticket resolution in a professional manner.
Use Ticketmaster software to sell tickets and troubleshoot issues.
Accurately and efficiently exchange monies for event tickets.
Maintain knowledge of correct codes and discounts which are applicable to individual events.
Remain knowledgeable on the latest updates and information concerning events and functions to accurately inform patrons and employees.
Balance cash drawer at the end of each shift to ensure no overages or shortages have occurred.
Resolve complaints and concerns of guests in a polite and professional manner.
Direct patrons to appropriate individual or department if needed.
Assist with ADA and the processing of orders on an as needed basis.
Keep sales area organized to ensure easy shift changes.
Other duties as assigned.

Minimum Qualifications:

Demonstrate a high skill level in providing outstanding customer service, cash handling, and working in a multi-task and fast paced environment.
Knowledge of Ticketmaster ticketing system & TM1 helpful.
Bilingual in English and Spanish is a plus.
Possess strong interpersonal, written, and verbal communication skills.
Good problem-solving skills.
Flexibility to work evenings, weekends, and holidays.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Apply Now