Platform Product Specialist

Monumental Sports & Entertainment - Entry Level

Washington · DC

hours ago

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Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.

In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.

In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus).

In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook.

MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:

You will provide first-class customer service and value for our fans.
You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
You will innovate. We are nimble and first to market. We are not averse to risk.
You will have fun. We are in the business of happiness.

Position Overview:

The Product Coordinator will support both the operational and strategic management of the Monumental+ Platform, focusing specifically on ViewLift and the overall Product direction. This position requires meticulous attention to detail, the capability to manage day-to-day operational support, internal communications, and tracking issue resolution. Key responsibilities include gathering and documenting detailed business requirements, ensuring optimal platform performance, and supporting critical initiatives.

Do you have a strong work ethic, are detail driven, creative, have a positive demeanor, and eagerness to learn? Apply today! We would love to hear from you!

Responsibilities:

Oversee daily ViewLift operations, including managing and resolving tickets to ensure continuous platform improvement.
Create and deliver summary reports and presentations that outline project statuses, identify risks, and performance data relevant to DTC.
Serve as the communication link between leadership and other departments, ensuring smooth interactions and timely issue resolutions.Support the Product leadership team by implementing initiatives that improve functionality and performance, with a keen eye to DTC growth objectives.
Contribute to the development and refinement of strategic plans by evaluating technological capabilities.
Participate in strategic meetings, providing data-driven insights, and ensuring platform initiatives are aligned with broader business goals and market trends.
Continuously engage with teams, collaborators, and other members of MSN to refine and prioritize the product backlog, ensuring alignment with DTC and business goals.
Maintain comprehensive documentation for all initiatives and strategic plans, project phases, from initial requirements gathering to final approved PRDs.
Develop and manage the documentation repository, ensuring all users have access to current and accurate information.
Research technology advancements and CMS capabilities that could impact the platform or related initiatives, and champion the adoption of new workflows and tools.
Coordinate daily with the support team at ViewLift to resolve issues in a timely manner.
Develop documentation to better track and monitor tickets/bugs to more easily identify trends and patterns, enabling faster issue resolution.
Supervise platform performance metrics and data flows to ensure they meet predefined benchmarks and business needs.
Analyze data daily to identify trends, anomalies, and areas for improvement in platform functionality and user experience in GA4, GTM, Stripe, and more.
Manage general project communications, keeping all parties informed about project statuses, updates, and critical changes.
Lead workshops and training sessions to assist team members understand new features and functionalities of ViewLift.

Minimum Qualifications:

Bachelor’s degree in Business, Information Systems, Computer Science, or related field, or equivalent work experience.
2+ years of experience in product operations, product management, or platform support roles, preferably in a direct-to-consumer (DTC) environment.
Demonstrated understanding of content management systems (CMS) and related technologies.
Experience in using support ticketing systems (e.g., FreshDesk) and analytics platforms (e.g., GA4, GTM, Stripe).
Demonstrated ability to gather, document, and translate business requirements into actionable product deliverables.
Excellent problem-solving and analytical skills, with the ability to identify trends and recommend improvements.
Strong written and verbal communication skills, with experience preparing reports, documentation, and presentations for leadership.
Ability to collaborate cross-functionally with technical and non-technical teams.
High attention to detail and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
Familiarity with quality assurance (QA) processes and issue validation.
Ability to work on-site in Washington DC and flexibility to support non-traditional business hours as needed.

Pay Range: $60k - $68k USD

Benefit Eligibility: This role is eligible to participate in health and welfare benefits.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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