Monumental Sports & Entertainment
Manager, Internal Communications Channels & Content Strategy
Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.
In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.
In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus).
In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook.
MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.
MSE proudly promotes its core values for all those that interact with the company. As a member of our team:
- You will provide first-class customer service and value for our fans.
- You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
- You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
- You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
- You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
- You will innovate. We are nimble and first to market. We are not averse to risk.
- You will have fun. We are in the business of happiness.
The Manager of Internal Communications Channels & Content Strategy leads the day-to-day strategy, management, and continuous improvement of Monumental Sports & Entertainment's employee communications channels, editorial planning, digital workplace platform, and communication analytics. This role is responsible for delivering engaging, timely, and effective communications that help employees stay informed, connected, and aligned with business priorities.
Are you passionate about creating meaningful employee communication experiences that keep teams informed, connected, and engaged? Apply today! We'd love to hear from you!
Responsibilities:- Lead day-to-day operations of internal communications platforms, including employee newsletters, intranet platforms, and digital workplace tools.
- Serve as the primary administrator and business owner for employee communications platforms, user experience, and platform improvements.
- Develop and manage the internal communications editorial strategy, content calendar, and publishing governance across enterprise channels.
- Manage editorial calendars, publishing schedules, and content workflows across internal communications channels.
- Efficiently create, edit, and publish content that supports organizational priorities, employee engagement, business initiatives, and company culture.
- Partner with stakeholders across the organization to develop communications that effectively reach and engage employees.
- Coordinate content across multiple channels to ensure consistency, accuracy, and alignment with established messaging and communication standards.
- Support development and execution of communication campaigns, leadership communications, organizational announcements, and employee engagement initiatives.
- Develop and maintain communications measurement frameworks, dashboards, and reports that provide actionable insights into employee engagement, channel performance, and communications effectiveness.
- Find opportunities to improve the employee communications experience through technology, AI-enabled tools, process improvements, and evolving digital communication practices.
- Other duties as assigned.
- 5+ years of experience in internal communications, employee communications, content strategy, digital communications, or related fields.
- Experience managing internal communications channels such as intranets, employee newsletters, digital workplace platforms, or content management systems.
- Strong writing, editing, and content development skills and the ability to adapt messaging for different audiences and channels.
- Experience using communications analytics and reporting tools to evaluate performance and recommend improvements.
- Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
- Commitment to continuous improvement, collaboration, and delivering a high-quality employee communications experience.
Pay Range: $70k - $85k USD
Benefit Eligibility: This role is eligible to participate in health and welfare benefits.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
