Monumental Sports & Entertainment

Monumental Sports & Entertainment

Game Night Staff: Usher (Part-Time/Seasonal)

Monumental Sports & Entertainment - Part Time
Washington · DC
Facility Operations/Event Staff: Game Day/Event Staff
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Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.

In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.

In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus).

In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook. The space now also boasts a destination culinary experience, Guy Fieri’s DC Kitchen + Bar.

MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:

  1. You will provide first-class customer service and value for our fans.
  2. You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
  3. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
  5. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. You will innovate. We are nimble and first to market. We are not averse to risk.
  7. You will have fun. We are in the business of happiness.

Position Overview: The Game Night Staff: Usher position is responsible for fostering a positive and welcoming atmosphere, ensuring the safety and comfort of all guests at Capital One Arena. This position focuses on providing the highest level of customer service for our guests to CREATE Monumental Memories.

Are you enthusiastic, motivated, and energetic seeking to work in a fun, team-oriented, fast-paced environment? We'd love to hear from you!


  • Greet all guests in a pleasant and professional manner as they enter the arena. Provide accurate building/arena information as needed.
  • Become familiar with arena and guest policies and effectively enforce them by actively monitoring assigned section/area of responsibility to help uphold a positive guest experience.
  • Maintain a neat and professional appearance and a safe and clean work environment by checking the seating area for broken seats, trash, spills, and lost items before, during, and again at the conclusion of an event. Communicate any issues that need to be resolved.
  • Maintain a proactive approach to effectively identify and address guest related issues, including but not limited to, seating issues and complaints to prevent customer concern.
  • Uphold ticket integrity and access control by checking all tickets to ensure that guests are in the appropriate ticketed area, along with providing the appropriate information regarding accommodations for guests with accessibility, sensory, and or other related needs.
  • Check credentials and permit only authorized personnel to enter restricted building areas.
  • Keep curtains closed and all aisles, portals, and walkways clear.
  • Operate a handheld communicator device to log incidents ranging from spills to guest related issues and complete thorough incident reports.
  • Respond accordingly to guest illness or injury and assist with implementing emergency procedures and completing incident reports.
  • Implement stop in play rules during home games.
  • Resolve issues as they arise and raise to a supervisor and/or security as needed.
  • Remain flexible and willing to step in various positions depending on event and scheduling needs.
  • Assist with moving equipment including tables, chairs, stanchions, podiums, ticket pedestals/turnstiles, and signage.
  • Other duties as assigned.

Minimum Qualifications:

  • Previous customer/guest service experience.
  • High School Graduate with 6 months of related experience.
  • Ability to work 70% of the scheduled events in each month.
  • Strong interpersonal, written, and verbal communication skills.
  • Ability to quickly and safely navigate throughout the building using stairs, elevators, and escalators.
  • Availability to work full shifts (4-6 hours average).
  • Access to reliable transportation.
  • Requires prolonged standing, walking and stair climbing to access full range of the arena.
  • Ability to lift and/or move up to 20 pounds unassisted.
  • Flexibility to work evenings, weekends, and holidays as needed.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.