Game Night Staff - Membership Services (Part-Time/Seasonal) with Washington Capitals in Washington · DC

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Ticket Sales and Services: Client Retention/Customer Service
Monumental Sports & Entertainment (MSE), located in Washington, D.C., is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven professional sports teams: the 2018 Arena Football League champion Washington Valor, AFL’s Baltimore Brigade, NBA's Washington Wizards, NBA G League’s Capital City Go-Go, NBA 2K League’s Wizards District Gaming, the 2018 NHL Stanley Cup Champion Washington Capitals and the WNBA's Washington Mystics. The company is also co-owner of aXiomatic, which has controlling interest in global esports franchise Team Liquid, and owns and operates Capital One Arena in Washington, D.C. Monumental Sports & Entertainment also manages MedStar Capitals Iceplex, the state-of-the-art training facility for the Capitals and EagleBank Arena on George Mason University's campus. In conjunction with the District of Columbia and Events DC, MSE is a partner in a new sports and entertainment facility in Southeast DC on the St. Elizabeth’s East campus that opened in September 2018.  Facility highlights include MedStar Wizards Performance Center, the brand-new training facility for the Wizards, Go-Go and Mystics, and a 4,200-seat arena which will serve as the new home of the Mystics and Go-Go. Monumental Sports & Entertainment also co-owns and operates Monumental Sports Network (MSN) with the NBC Sports Group. MSN is the mid-Atlantic region’s top destination for exclusive fan experiences and original sports content across desktop, tablet, mobile and OTT streaming devices. 

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:
  1. You will provide first-class customer service and value for our fans.
  2. You will champion a double-bottom line that engages, unifies and gives back to the community we serve.
  3. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
  5. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. You will innovate. We are nimble and first to market. We are not averse to risk.
  7. You will have fun. We are in the business of happiness.

Position Overview: The Washington Capitals are looking for positive and motivated individuals who are passionate about gaining membership service experience with a professional sports organization. This position is responsible for supporting the Membership Services department with all Capitals home games.

  • Work closely with full-time Membership Services staff in the execution of game night duties.
  • Assist with set up and breakdown of Membership Services areas including VIP seat setup and breakdown.
  • Provide excellent customer service to all guests.
  • Assist in the distribution of giveaway items.
  • Respond to fan and season-ticket member inquiries regarding the Capital One Arena, ticket plans and the Washington Capitals.
  • Be familiar with season-ticket member benefits and events.
  • Other duties as assigned.

Minimum Qualifications:
  • Organized with the ability to multi-task and problem solve in a dynamic work environment.
  • Hardworking, detail oriented, and results driven.
  • Strong leadership skills while being a great teammate who enjoys working in a team environment.
  • Must be 18 years or older.
  • Flexibility to work most Capitals home games on nights, weekends, and holidays as needed. 
  • Requires prolonged standing and the ability to lift and carry up to 25 pounds.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Questions:

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  2. Do you currently work for Monumental Sports & Entertainment? Yes/No