Monumental Sports & Entertainment

Monumental Sports & Entertainment

Coordinator, Suite Sales and Service

Monumental Sports & Entertainment - Entry Level
Jobs in Washington · DC
Facility Operations/Event Staff: Event Guest Relations
In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete the application process on the follow-up screen.

Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.

In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.

In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus).

In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook. The space now also boasts a destination culinary experience, Guy Fieri’s DC Kitchen + Bar.

MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:

  1. You will provide first-class customer service and value for our fans.
  2. You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
  3. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
  5. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. You will innovate. We are nimble and first to market. We are not averse to risk.
  7. You will have fun. We are in the business of happiness.

Position Overview: The Coordinator, Suite Sales & Service is responsible for assisting all Suites, Tickets, and Partnerships sales and service staff with their suite rental business. This includes, but is not limited to, processing contracts, developing sales leads, establishing client relationships and coordinating/driving special events.

Are you passionate about ensuring outstanding client service is provided to all clients, both internally and externally? We would love to hear from you!

Responsibilities:

  • Process and fulfill all single event suite rental contracts using Salesforce.
  • Work together with Suites Sales Team to coordinate suite rental meetings and events.
  • Assist all sellers with suite agreements, Salesforce database, and food and beverage ordering for suite rentals.
  • Act as liaison between all internal departments and field questions regarding suite rentals.
  • Prepare and send Suites Concessionaire suite rental contact lists for each event.
  • Work with Suites Concessionaire to make sure all food and beverage orders are accurate for suite rental clients for all events at Capital One Arena.
  • Assist Suite Service team with planning events.
  • Process ticket and pass requests from clients as well as any internal suites.
  • Assist in answering the Suites department main line (transfer calls to Sales Managers & answer basic inquiries).
  • Research potential prospects (business categories) to assist in adding to the suites new sales pipeline.
  • Use Salesforce to identify key industries or prospects who are not currently assigned.
  • Manage office administrative tasks as needed.
  • Work closely with the Business Intelligence team to continuously assess the suites Salesforce system to develop a plan for improvements.
  • Assist with all internal billing and client collections.
  • Work scheduled events to develop strong client relationships and to ensure events run smoothly.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s degree or equivalent experience.
  • 1 year of client services or sales experience or equivalent combination of education and/or experience.
  • Flexibility to work evenings, weekends, and holidays.
  • Outstanding interpersonal skills, with the ability to interact effectively and in a professional, diplomatic, and mature manner with VIPs as well as internal and external clients at all levels. Ability to work in a team environment.
  • Knowledge of Salesforce and Archtics a big plus.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.