Coordinator, Box Office - Monumental Sports & Entertainment (Washington · DC)

Monumental Sports & Entertainment Jobs
Jobs in Washington · DC
Ticket Operations: Box Office Management
Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.

In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises. 

In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus). 

In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook. The space now also boasts a destination culinary experience, Guy Fieri’s DC Kitchen + Bar.

MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:
  1. You will provide first-class customer service and value for our fans.
  2. You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
  3. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
  5. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. You will innovate. We are nimble and first to market. We are not averse to risk.
  7. You will have fun. We are in the business of happiness.

Position Overview: The Box-Office Coordinator is responsible for providing excellent customer service to all guests including those who require ADA accommodations. This role will contribute to the success of the Capital One Arena box office operation.
Are you customer service oriented, energetic, professional, and enjoy working on a team? We'd love to hear from you!
  • Assist with ADA phone line, including retrieving messages, contacting guests, assigning seat locations to accommodate their needs, and processing orders.
  • Use Ticketmaster host to sell tickets and troubleshoot issues.
  • Work in box office during events, assist managers/supervisors with ticket resolution.
  • Assist with preparing statements and backup documentation for night of show settlement and game nights.
  • Responsible for secondary box office which includes the reporting of internal ticket scripts and the tracking of sales processed by promoters.
  • Connect with guests in-person during box office hours, by phone, and email to provide accurate information and address inquiries.
  • Resolve complaints and concerns in a polite and professional manner.
  • Attend meetings/participate in webinars specific to industry updates and changes.
  • Send scan counts as requested on event days.
  • Other duties as assigned.
Minimum Qualifications: 
  • Bachelor’s Degree or an equivalent combination of education and experience.
  • 1-2 years of relevant experience.
  • Highly skilled in providing outstanding customer service and working in a dynamic, fast paced environment.
  • Ability to provide understanding, sensitivity, and willingness to accommodate guests with accessible needs.
  • Knowledge of Ticketmaster ticketing systems, TM1 and Microsoft Office software. 
  • Possess strong interpersonal, written, and verbal communication skills.
  • Good problem-solving skills.
  • Flexibility to work evenings, weekends, and holidays.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Questions:

  1. Do you currently work for Monumental Sports & Entertainment?

  2. Do you have previous experience in a customer service-based industry?

  3. Do you have knowledge of ADA regulations?