Monumental Sports & Entertainment

Monumental Sports & Entertainment

Assistant, Arena Employee Experience (Part-Time/Seasonal)

Monumental Sports & Entertainment - Part Time
Washington · DC
Facility Operations/Event Staff: Game Day/Event Staff
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Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.

In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.

In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus).

In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook. The space now also boasts a destination culinary experience, Guy Fieri’s DC Kitchen + Bar.

MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:

  1. You will provide first-class customer service and value for our fans.
  2. You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
  3. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
  5. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. You will innovate. We are nimble and first to market. We are not averse to risk.
  7. You will have fun. We are in the business of happiness.

Position Overview: The Assistant, Arena Employee Experience is responsible for providing support in coordination and execution of part-time interviews, onboarding, uniform inventory/distribution, administration, and other facets that ensure our part-time team members at Capital One Arena are successful in their roles.

Do you have administrative experience and strong communication skills? We would love to hear from you!


  • Serve as a primary point of contact for coordinating and scheduling interviews for part-time Arena Experience event staff applicants.
  • Collaboratively plan and carry out in-person interview days for event staff.
  • Assist Arena Experience management with providing communication to applicants throughout the interview and onboarding process.
  • Spearhead the onboarding process for Arena Experience new hires in collaboration with Arena Experience Supervisors.
  • Coordinate uniform orders for new staff and assist Wardrobe in providing oversight of uniform inventory.
  • Assist with the integration of new hires to help ensure their success through attendance, training, and data driven metrics.
  • Help maintain up-to-date new hire team member information.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s degree or equivalent experience.
  • At least 1 year of administrative experience.
  • Strong proficiency in MS Office, including Word, Outlook, PowerPoint, and Excel.
  • Knowledge of ABI preferred.
  • Ability to optimally balance a diverse workload and prioritize workload in order to complete projects on a timeline.
  • Strong organizational skills and attention to detail.
  • Excellent interpersonal, written, and verbal communication skills.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Ability to develop positive working relationships and interact comfortably with clients, partners, and team members at all levels.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.