Monumental Sports & Entertainment

Monumental Sports & Entertainment

Application Engineer

Monumental Sports & Entertainment - Senior
Washington · DC
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.

In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.

In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus).

In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook.

MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:

  1. You will provide first-class customer service and value for our fans.
  2. You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
  3. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
  5. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. You will innovate. We are nimble and first to market. We are not averse to risk.
  7. You will have fun. We are in the business of happiness.

Position Overview:

The Applications Engineer supports all MSE staff and live events by providing Tier 2 and 3 technical assistance across hardware, software, networking, server, and broadcast environments. Key responsibilities include account administration, live event support, complex network troubleshooting, server support, documentation, and collaboration with Tier 1 and 2 staff.

Are you experienced in supporting complex enterprise systems, possess strong analytical and problem-solving skills, and thrive in fast-paced environment? Apply today! We would love to hear from you.

Responsibilities:

  • Provide Tier 2 and 3 technical support to all MSE end-users, focusing on advanced troubleshooting of hardware, software, network, broadcast, and A/V systems.
  • Coordinate and resolve Active Directory, Azure/Entra ID, Exchange, SharePoint, and Print Server systems, including account management, policy enforcement, and vendor case resolution.
  • Assist with managing endpoints and configure policies using Microsoft Intune, AutoPilot, and JAMF Pro.
  • Lead software patch deployments, service packs, and bug fixes across end-user devices, servers, and virtual machines using the Tanium Deployment Tool.
  • Participate in major incident resolution and produce detailed root cause analysis reports.
  • Monitor system alerts to ensure high availability and reliability of core systems.
  • Perform scheduled daily, weekly, and monthly backups to maintain data integrity.
  • Diagnose and manage issues related to Windows Servers, printer systems, financial software, and specialty applications.
  • Perform advanced network technical support for switches, wireless access points, and port configurations to ensure efficient system performance.
  • Provide technical support during live events at Capital One Arena, ensuring seamless operations.
  • Document and track all work accurately in the ticketing management system.
  • Collaborate with Tier 1 and Tier 2 staff to resolve application issues, provide recommendations, and train staff on standard processes.
  • Create, maintain, and share Standard Operating Procedures and Knowledge Base articles.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor's degree in Computer Science or related IT field.
  • 5+ years of experience as a Desktop Support Engineer II, Technical Support Engineer II, or similar role.
  • Microsoft, Azure Certified Admin, 365 Certified Admin experience preferred.
  • Demonstrated knowledge in configuration of Microsoft Azure / Active Directory, Windows Server, Office 365, Exchange, SharePoint, Intune, JAMF.
  • Knowledge of computer software, desktop and mobile operating systems, hardware, and networking.
  • Hands-on experience with Windows and macOS environments.
  • Superb interpersonal, written, and verbal communication skills.
  • Strong problem solving and critical thinking skills.
  • Able to work effectively both independently and in a team.
  • Ability to resolve issues remotely and provide clear instructions.
  • Ability to balance and prioritize work with competing target dates.
  • Flexibility to work evenings, weekends, and holidays as needed.

Pay Range: $131k - $145k USD

Benefit Eligibility: This role is eligible to participate in health and welfare benefits.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.