Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.
In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.
In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus).
In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook. The space now also boasts a destination culinary experience, Guy Fieri’s DC Kitchen + Bar.
MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.
MSE proudly promotes its core values for all those that interact with the company. As a member of our team:
- You will provide first-class customer service and value for our fans.
- You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
- You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
- You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
- You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
- You will innovate. We are nimble and first to market. We are not averse to risk.
- You will have fun. We are in the business of happiness.
Position Overview: The Associate, Game Experience is responsible for driving game day experiences for fans at home games for the NBA G League Capital City Go-Go. This role is designed to support Team Business Operations through designing and planning game-day concourse experiences and leading game-day execution.
Do you have outstanding customer service skills with a positive demeanor? We'd love to hear from you!
Responsibilities:
- Serve as on-site captain for game day executions. Ensure critical areas are staffed, fans are welcomed, and Ambassador team helps deliver Monumental experiences for fans.
- Participate in the design of the game experience for all Peak-On-Peak game nights. Design concourse experiences that bring theme to life, coordinate with vendors to deliver promotional items, coordinate with content partners delivering in-game or on concourse content, and coordinate with the venues team for set-up and break-down requirements.
- Oversee creative requests for Ticket Sales sell sheets that promote Peak-on-Peak games and feature planned activations, signage, in-game video board graphics, etc. while ensuring brand alignment.
- Lead internal Game Day Event Sheet for all games including preparation and distribution. Conduct pre-game meeting to review sheet with all relevant parties.
- Lead game day execution of all Peak-On-Peak games including set-up, staff briefing, and break-down.
- Lead game day execution of non-peak-on-peak games including ensuring in-bowl signage is accurately set-up, attending the game and providing a recap to management, and removing in-bowl signage after games.
- Other duties as assigned.
Minimum Qualifications:
- High school diploma or equivalent; in pursuit of bachelor’s degree from an accredited college or university preferred.
- Availability to work at least 25 hours per week from September 2023-April 19, 2024 (full season).
- Experience working in sports or with a marketing street team a plus.
- Ability to maintain confidential and/or proprietary information.
- Ability to work effectively individually and in a team environment.
- Ability to think creatively and propose creative solutions.
- Effective interpersonal, written, and verbal communication skills with internal and external customers.
- Strong work ethic in the performance of all job responsibilities with an eagerness to learn.
- Ability to stand, sit, walk, reach, stoop, kneel, crouch or crawl, and lift 25+ pounds.
- Flexibility to work evenings and weekends at Capital City Go-Go games based on schedule.
- Ability to drive a marketing vehicle, with a clean drivers' license.
- Access to reliable transportation.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
