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Part Time Suites & Loge Box Pantry Coordinator (HIRING BEGINS JULY 2019) with Dickies Arena in Fort Worth, TX

Dickies Arena jobs
Sports Jobs in Fort Worth, TX
Food and Beverage: Warehouse Management/Staff
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SUITE & LOGE BOX FOOD & BEVERAGE PANTRY COORDINATOR
Trail Drive Management Corp. – Dickies Arena of Fort Worth, TX

Dickies Arena will be a 14,000 seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena will be owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC). The state-of-the-art arena, scheduled to open in November 2019, will host concerts, sporting events and family entertainment, and will be the new home to Fort Worth Stock Show rodeo performances.
Reports to: Manager of Suites & Loge Boxes 
 

Job Description
The Suite & Loge Box Pantry Coordinator is responsible for making sure each suite and loge box is properly and completely set for each event. This, in part, is accomplished by the checking in/out and rotation of product, accurate inventory and pantry organization. They are required to answer phones, communicate with servers, and assign food runners to different tasks. The Pantry Coordinator is also in charge of all the billing at the end of the night. This includes entering orders, closing orders, reauthorizing credit cards, and adding gratuities. It is the Pantry Coordinators job to be helpful, respectful and to always ensure that our suite and loge box guests have a seamless and enjoyable food and beverage experience. Pantry Coordinators work closely with the entire team to ensure productivity and efficiency. Pantry Coordinators are responsible for assistance in preparation for events and operational efficiency before, during, and after. The pantry coordinator assists in monitoring staff, ensuring safety, sanitation and responsible service of alcohol, while striving for an optimal experience for guests and staff. Pantry coordinators will actively support any additional needs and objectives of the Dickies Arena Leadership Team.  Suite and Loge Box Pantry Coordinators reports to the Suites and Loge Box Management Team. This is a part-time, event-based position located within the Food and Beverage Department of Dickies Arena. Hours for this position fluctuate depending upon the arena event schedule.

Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
  • Responsible for ensuring quality and hospitality throughout the Suite Level of the arena  
  • Responsible for communication between counter parts within the department 
  • Responsible for pantry organization and event preparation 
  • Responsible for assisting in closing out financials each event and ensuring correct billing takes place
  • Responsible for assigning team members to specific event related tasks
  • Serve as a liaison between Suite and Loge Box Management, Suite & Loge Box Staff and Suite and Loge Box guests throughout each event
  • Responsible for assisting with the supervision of team members on non-event and event days
  • Communicate and work with department counter parts to ensure food quality and service standards are always maintained
  • Assist management with monitoring department by maintaining policies and procedures, upholding safety and sanitation standards, and ensuring a positive atmosphere for team members and guests
  • Capture and properly track food and beverage orders that are placed during the event
  • Expedite the communication of special food and beverage requests, late food and beverage orders, changes to any food and beverage orders, and guest-related issues to the appropriate entities
  • Prepare and track the distribution of receipts, invoices, and/or refund transaction documents on an event basis
  • Help always maintain and ensure excellent customer service for internal and external guests 
  • Monitor and enforce safe alcohol policies and procedures
  • Monitor and maintain inventory control and product requisition with pantry/ department
  • Have full knowledge of food and beverage menu items and accompaniments
  • Responsible for reporting “important” information to staff
  • Be comfortable with the arena and know how to navigate personally, as well as, assist guests
  • Direct any inquiries not regarding food and beverage to the correct entity and/or personnel within the arena
  • Support any other Food & Beverage departments as needed
  • Support any other tasks as assigned by the Dickies Arena Leadership Team
 
Competencies
1. Communication Proficiency.
2. Ethical Conduct.
3. Leadership.
 4. Problem Solving/Analysis.
 5. Strategic Thinking.

Supervisory Responsibility
Exercises general supervision over clerical, administrative and professional staff assigned to the department.

Physical demands
While performing the essential functions of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers. Employee will constantly move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees during events. Employee must constantly communicate via telephone, radio and in-person with others and exchange accurate information. Employee will regularly spend most of their shift standing and walking, traversing stairs, with limited to no sitting.  Employee may occasionally be required due to business demands and event operations to lift and/or move up to 50 pounds. As business, maintenance, operations or emergency situations require, employee may sporadically assist in lifting/moving 100 lbs. or more. Employee must be comfortable with raised volume and/ or dark lighting in specific event settings. 

Additional Eligibility Qualifications
  • Must be a minimum 18 years of age
  • At least one-year operations experience, as well as, at least one-year of experience in an administrative role; a food and beverage background preferred
  • Candidate should be proficient in Microsoft applications (Word, Excel, PowerPoint, CRM, and Outlook)
  • Possess excellent interpersonal skills and diplomacy
  • Possess excellent written and verbal communication skills
  • Ability to multi-task
  • Strong attention to detail and proven customer service skills
  • Exceptional organization and prioritization   
  • Works well with others; establishing and maintaining effective relationships with fellow workers and supervisors
  • Ability to lift, push, and pull up to 50lbs
  • Flexible schedule – nights, weekends and holidays 
  • Must be able to work in an environment with fluctuating temperatures
 
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

Job Questions:

  1. How did you hear about this job?

  2. IMPORTANT HIRING MESSAGE: Interviews for this position are tentatively scheduled to begin in mid July. Those hired should anticipate being scheduled starting in late August of 2019. Type "yes" to confirm acknowledgement.

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