Store Manager - Indiana University Team Store – LEGENDS GLOBAL MERCHANDISE

REPORTS TO:  General Manager - Legends Global Merchandise

LEGENDS

Founded in 2008, Legends is a premium experiences company with six divisions operating worldwide – Global Planning, Global Sales, Global Partnerships, Hospitality, Global Merchandise, and Global Technology Solutions – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Facebook, Twitter and Instagram @TheLegendsWay.

THE ROLE

Supervises and coordinates operations of store.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Oversee day-to-day operations of the store.
• Ensure the Total Customer Experience.
• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
• Strong product knowledge.
• Communicates with Program Team to ensure availability of merchandise; maintain accurate inventory.
• Execute all company visual merchandising directives.
• Maintain appropriate level of store staff; hire, train, and evaluate personnel; promote or fire personnel.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Inform store employees on updated proper store operations and procedures.
• Schedule and assign employee hours.
• Monitor payroll and expenses daily to ensure budget is met.
• Assist Program Team in reviewing merchandising activities, determining additional needed sale promotions.
• Support and adhere to all company policies, procedures, and guidelines.
• Direct all store operations on additional days, including game days and special events.
• Other duties may be assigned.

QUALIFICATIONS

Three-Five years industry experience required.

Associates or four-year college degree in retail, business, management or related field, is preferred.

Job Knowledge, Skills and Abilities

• Will have a thorough knowledge of products.
• Must have knowledge of personnel scheduling and store operations.
• Knowledge of principles and procedures for personnel recruitment, selection, training, compensation, and benefits.
• This position requires that the person be highly organized, self-motivated individual who can work independently.
• Knowledge of principles and methods for showing, promoting, and selling products or services.
• Must have strong leadership skills, with excellent oral and written communication skills.
• Must be able to manage multiple tasks and priorities and easily adapt to changing situations.
• Must have ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Ability to motivate, develop and direct personnel.

Training Requirements

Expert knowledge on Legends Global Merchandise systems, policies and procedures.

TCE Training

Supervisory Responsibilities

Manages up to 60 employees and is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.