Runner- WinStar World Casino & Resort (Thackerville, OK)

LEGENDS

Founded in 2008, Legends is a premium experiences company with more than 1,500 full-time and 30,000 seasonal team members globally. Legends has six divisions operating worldwide - Global Planning, Global Sales, Hospitality, Global Partnerships, Global Merchandise, and Global Technology Solutions - offering clients and partners a 360-degree service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment.

WINSTAR WORLD CASINO

WinStar World Casino is the country’s largest casino, owned and operated by the Chickasaw Nation near the Oklahoma/Texas state line, in Thackerville, OK.  Legends will be partnering with WinStar Casino to provide top-tier hospitality and customer service expertise to multiple food & beverage outlets onsite, ranging from full-service restaurant to grab-and-go operations, as well as overseeing food & beverage for the Casino’s seasonal pool program. 

THE ROLE   

The primary responsibility of a Runner is to deliver food from the kitchen to guests as quickly and efficiently as possible to ensure great guest experiences.

ESSENTIAL FUNCTIONS

• Deliver food and beverages from kitchen to guests in a timely and organized manner utilizing key information on kitchen tickets including table and seat numbers.
•  Lead communication between the servers and culinary team.
• Read kitchen tickets to ensure quality and accuracy of all orders.
• Monitor and observe guests dining experience - Ensure guests are satisfied with the food and service – check with customers to make sure they have everything they need each time you arrive at a table.
• Respond appropriately to guest requests. Communicate guest requests to server immediately.
• Responsible for the overall cleanliness of the restaurant and service areas.
• Assist bussers as needed with clearing tables, especially with large parties and during peak periods.
• Provide guidance to guests including dining options and general attraction information.
• Perform general cleaning tasks to adhere to health and safety standards.
• Complete other duties as assigned by supervisor.

QUALIFICATIONS

• Must have a high school diploma.
• Has been working in the food and beverage industry as a busser or food runner for at least two years.
• Must have the ability to skillfully carry three entrée plates at the same time for long distances up to 150 ft.
• Ability to retain and recite menu details.
• Have an understanding of the expo process in a fine dining restaurant.
• Must have excellent knowledge of food and beverage preparations, table settings, service standards, guest relations and etiquette.
• Must be able to succeed in a face paced environment.
• Must maintain personal hygiene and a well-groomed appearance standards.
• Ability to work independently or in a team setting during set up and execution of service.
• Willingness and drive to exceed the guest expectations.
• Ability to effectively listen and take direction from supervisor.
• Ability to work under pressure while maintaining a smile.
• Ability to transport up to 50lbs on a continuous basis.
• Ability to be standing and walking for long periods of time.
• Must be able to read kitchen tickets and understand seat number, table numbers and course breakdowns.
• Ability to work long hours and flexible shifts including: mornings, nights, weekends and holidays
  
  

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.