LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

LEGENDS GLOBAL MERCHANDISE

Recognized leaders in retail and merchandising worldwide, Legends Global Merchandise (LGM) provides a fully customized, customer-centric, omnichannel shopping experience for fans. Our vertical service solution allows us to provide the latest trends, styles, designs, and brand collaborations across different categories. For in-venue, e-commerce and pop-up operations, Legends sets the standard when it comes to a unique shopping experience.  We pride ourselves in creating a customized portfolio of inventory based on each property and operating as a true extension of each client’s brand.  Different guests want different things, and we are here to build and provide a tailored retail experience. 

LGM purchased ADPRO Sports in July 2023.  ADPRO Sports, a subsidiary of Legends Global Merchandise, is a prominent leader in the branded merchandise market, known for our commitment to excellence and innovation. With a growing global footprint, we continue to push boundaries and challenge the status quo. We are looking for a skilled Production Manager to join our team and contribute to our mission of delivering superior products/services while maintaining the highest levels of integrity and accountability.

THE ROLE    

The Production Manager oversees the daily operations of our apparel decoration production, including Screen Print, Embroidery, Heat Press, and Tackle Twill. This role is responsible for all aspects of the production process, ensuring efficiency, quality and safety standards are maintained.   This role requires strong leadership skills, deep technical knowledge of decoration techniques, an ability to prioritize and problem-solve in a fast-paced, deadline driven environment and a focus on continuous improvement to meet the company’s production goals.

ESSENTIAL FUNCTIONS

Daily Production Oversight

• Oversee the daily operations of the screen printing, embroidery, heat press, and tackle twill decoration departments.
• Ensure production targets, quality standards, and deadlines are met for each decoration process.
• Develop and implement production schedules, ensuring all orders are completed in a timely manner.
• Coordinate with the production team to resolve any production issues that arise
• Evaluate internal production capacity and determine when to outsource based on volume, specialization or equipment limitations
• Communicate with approved outsourcing vendors to coordinate production timelines, pricing and order specifications
• Track outsourced jobs and maintain visibility on turn time, quality and cost

Team Leadership

• Lead, train, and mentor a team of production workers, machine operators, and decorators
• Set clear expectations and performance goals for departments
• Monitor and manage production staffing levels to meet workload demands, including identifying hiring needs, coordinate recruitment of new team members, and address replacements due to turnover or performance
• Provide appropriate training for new hires and ongoing development for existing employees.
• Conduct regular performance reviews and provide feedback for continuous improvement.
• Implement corrective action plans as needed
• Promote a positive and productive work environment.
• Enforce safety protocols and ensure a safe working environment for all employees.

Quality Assurance

• Monitor production quality and ensure that all products meet company standards and customer specifications.
• Implement quality control processes to minimize defects, including checking samples from each production batch.
• Address quality issues quickly and determine corrective actions to prevent recurrence.
• Determine best decoration techniques for new or non-standard garments or products, ensuring quality standards are maintained

Process Improvement

• Continuously assess the efficiency of production processes and implement improvements to reduce waste, increase speed, and enhance quality
• Continuous research and development to refine and optimize processes and stay ahead of new printing techniques and trends
• Document best practices and operating procedures
• Hold weekly team meetings to evaluate workflow, address issues and production bottlenecks.
• Reinforce health and safety protocols
• Ensure daily cleaning procedures are in place and performed

Equipment and Materials

• Monitor inventory levels of materials (inks, fabrics, threads, etc.) and order supplies as needed.
• Work with vendors to ensure materials are available and maintain accurate inventory records.
• Monitor material usage and waste; implement processes to track and minimize loss
• Research new/trending materials and supplies to improve efficiency and decorating capabilities
• Ensure all production equipment is maintained and fully operational
• Schedule preventative maintenance and service calls as needed
• Recommend new equipment and upgrades based on production needs and growth
• Research, recommend and provide support for new decoration techniques/capabilities and related equipment

Cross-Functional Communication

• Collaborate with the sales and customer service teams to ensure production schedules align with customer expectations.
• Provide teams with realistic timelines and updates on orders as needed.
• Communicate job status, potential delays or quality issues proactively, ensuring resolution in a timely and professional manner.
• Collaborate with sales and creative teams to develop process for rush orders, including adjusting production capacity and scheduling
• Recommend process improvements to optimize efficiencies
• Support strategic initiatives for growth
• Collaborate with HR and department leads to ensure the production floor is properly staffed and trained.
• Lead cross-functional meetings to address production issues, educate sales team on various production techniques and challenges, and recommend alternatives for optimal decoration outcome

Compliance and Reporting

• Monitor and maintain production metrics, including, but not limited to
  • Units produced per hour/operator
  • Daily order completion rate
  • Spoilage rate
  • On-time delivery rate
  • Downtime and machine utilization
• Maintain accurate production records and reports, including daily output, employee performance, and material usage
• Ensure that all production processes comply with local, state, and federal regulations, including safety standards.
• Report performance metrics to leadership, highlighting key metrics, issues, and areas for improvement.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Minimum of 5 years of experience in a production management role within the apparel decoration industry (Screen Print, Embroidery, Heat Press, Tackle Twill, etc.).
• In-depth knowledge of decoration processes, materials, and equipment.
• Strong leadership and team management abilities, including excellent communication and interpersonal skills.
• Excellent problem-solving skills and the ability to make quick decisions under pressure.
• Exceptional organizational skills and attention to detail.
• Strong understanding of production planning, quality control, and inventory management.
• Proficient in Microsoft Office Suite and production scheduling software.
• Ability to stand for extended periods and lift up to 50 pounds.
• Comfortable working in a fast-paced, production-oriented environment.

COMPENSATION

Competitive salary range of $85,000 - $105,000 plus bonus potential, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site – Buffalo, NY

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.