The Role
The Premium Services Supervisor position is responsible for supporting Suites, Clubs, and In-Seat operations for the Legends Premium Service department.
Company Overview:
Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.
Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.
Responsibilities
The Premium Services Supervisor position is responsible for supporting Suites, Clubs, and In-Seat operations for the Legends Premium Service department.
•Inputting daily event sheets and daily reports.
•Assist in staffing, scheduling, training, and counseling of event staff.
•Work closely with the customer service department to improve customer service in all assigned areas.
•Complete inventory at assigned locations and input in Quest or inventory program.
•Must maintain a friendly, positive attitude and a professional demeanor at all times.
•Ability to interact with guests and staff in order to ensure guest satisfaction.
•Must have extensive knowledge of food and beverage menu, specials and services offered.
•Know the layout of the bars, suites, in-seat and restaurant area where you are working.
•Provide guests with personal service and attention to detail that will exceed expectations.
•Ability to assure compliance with company service standards, company inventory and cash control procedures.
•Work as a team with fellow associates and other service departments within stadium.
Qualifications
•All applicants must be at least 18 years of age.
•Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
•Ability to multi task in a fast paced, team orientated setting.
•Must be able to read, speak and write English Language in order to communicate with guests.
•Ability to lift and transport items weighing 10-30 pounds, occasionally 50 pounds.
•Ability to work in an open aired environment during all climate conditions.
•Must meet state and city health requirements for food handling and alcoholic beverage service.
•Ability to work all Yankee Stadium events, including: extended hours, nights, weekends, and holidays.
•Must have sufficient mobility to perform assigned production tasks including: constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time.
•Must have two (2) to three (3) years working in a fast paced bar, high-end club, or restaurant.
•High school diploma or equivalent. Some college preferred
Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.
Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
