The Role:
The Observatory Ambassador will be a dynamic, interactive role within the Observatory with a specific focus on the guest experience and how the guest relates to the Observatory experience. This position will play an integral role in providing local area, United States and International guests with a unique, memorable experience.
Company Overview:
Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.
Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.
Responsibilities:
The Observatory Ambassador will be a dynamic, interactive role within the Observatory with a specific focus on the guest experience and how the guest relates to the Observatory experience. This position will play an integral role in providing local area, United States and International guests with a unique, memorable experience.
• Greeting guests as they enter assigned areas.
• Ensuring safety of our guests while on tour or in your assigned areas.
• Provide a high level of customer service by engaging guests, answering questions, resolving issues and providing service to ensure a great experience.
• Ability to retain learned knowledge and offer assistance to our guests by providing operational (Observatory lay-out, experience locations) answers to all inquiries.
• Ability to follow direction and to be a “team” player.
• Highly motivated, enthusiastic and willing to engage guests and work in a highly busy, interactive environment.
• Ability to perform and present information in a concise, legible manner to our guests – must be able to speak loudly and clearly and have a commanding presence.
• Performs other duties as necessary or required by management.
• Non-traditional hours (Nights, Weekends & Holidays as necessary)
Qualifications:
• Minimum 2-4 years’ host, operations or related experience, preferably in an attraction, entertainment or hospitality environment preferred
• HIGH level of demonstrated professionalism and customer service.
• Ability to memorize historical and technical information.
• Multi-lingual or sign language capabilities a plus.
• Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work.
Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
