Customer Service Representative – LEGENDS GLOBAL MERCHANDISE

LEGENDS

Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, Hospitality, and Merchandise service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

THE ROLE

The customer service representative plays a critical role in providing quality products and services to our customers.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Handle incoming orders and answer customer service inquiries via phone, web and email.
• Process a variety of order types such as backorders, returns, wholesale/bulk, drop-ship, etc.
• Identify, research, and resolve customer issues.
• Cross-sell and up-sell customers by recommending products that are complimentary to what they are already purchasing.
• Develop and maintain positive customer relations, both internally and externally.
• Coordinate and collaborate with other departments in executing responsibilities and resolving problems.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Communicate complaints of service failures to supervisor for investigation.
• Other duties may be assigned

QUALIFICATIONS

Experience in customer service related activities.

Job Knowledge, Skills and Abilities

• Excellent typing and data entry skills with strong attention to detail and accuracy.
• Strong verbal and written communication skills.
• Ability to listen, problem solve and resolve conflict.
• Basic computer skills; Microsoft Office, Word, Excel, Outlook.
• Ability to understand and follow work processes.
• Must be able to manage multiple tasks and priorities and easily adapt to changing situations.
• Knowledge of products and quality focus.
• Strong team player
• Commitment to company’s mission and vision
• Practice TCE (Total Customer Service)

Physical Demands

Position requires spending long hours sitting using telephone system and computers, entering customer information which requires attention to detail and high levels of accuracy.

Work Environment

Works in an office environment.

Must be available to work evenings, weekends, and holidays, as deemed necessary.

Job Type: Full-time

Pay:  $18/hour

Competitive wage, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Skills

• Customer Service