Director, Premium Service - Ball Arena

Legends - Director
Denver · CO
Food and Beverage: Food/Beverage Management
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Founded in 2008, legends is a premium experiences company with six divisions operating worldwide - Global Planning, Global Sales, Global Partnerships, Hospitality, Global Merchandise, and Legends IQ - offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit and follow us on Facebook, Twitter, and lnstagram @ThelegendsWay.



The Director, Premium Services position will report to the General Manager and will be responsible for effectively and profitably managing and directing all day to day aspects of the premium services operations; including Clubs, Suites, Catering, In-Seat Service, and all other pertinent areas of premium services.


  • Manage all premium facets to meet operational budgets, manage monthly P&L statements and ensuring that all financial reporting is accurate.
  • Provide leadership, coaching and mentorship to a staff responsible for executing the premium team business plan.
  • Maintain costs as they pertain to labor and operating supplies, work within budgeted guidelines.
  • Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
  • Oversee monthly inventory for premium services operations.
  • Accountability for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of food service equipment; create a working relationship with local health officials.
  • Maintain management staff and ensure proper hiring and promoting of associates per Legends Hospitality Standards.
  • Work closely with multiple sub-contractors to ensure all needs are met, and terms of the contract are followed.
  • Maintaining existing programs and developing new concepts to ensure the highest possible quality of food service.
  • Develop yearly operational budgets.
  • Perform other related duties, tasks and responsibilities as required.


  • The ideal candidate will have a Bachelor’s Degree with a minimum of 5-7 years management experience in the contract foodservice industry, preferably in premium services, catering and concessions environment for either a sports and entertainment venue or hotel property.
  • Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
  • Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
  • Customer service oriented with the ability to interact with all levels of management.
  • Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.
  • Must be able to work in a team environment.
  • Knowledge of accounting policy and procedures and My Venue POS Systems is preferred.
  • Proficiency in Microsoft Office.
  • Ability to obtain and maintain TEAM Coalition Alcohol Certification.
  • Experience with ABI, YellowDog, Tapin2, UKG/UltiPro preferred.
  • Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.
  • Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
  • Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.



Salary Range: $80,000-$90,00 + Bonus

Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.



Location: On-Site

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands and fingers, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.


Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.